Manager, Collections Strategy

Rogers Communications•Toronto, ON

5d•Onsite

About The Position

Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. This role supports the Sr. Manager of Portfolio Management in Rogers Bank, focusing on the execution, implementation, and sustainment of credit card related initiatives. An entrepreneurial spirit and customer-focused mindset will be key in making your mark on this growing financial services team.

Requirements

Experience with TS2, Triad, Knowledge Studio, collection operation.
Bachelor’s degree in mathematics, Statistics, Business, Finance, Economics or equivalent quantitative field.
3+ years of experience in credit risk, collection strategy, or portfolio management (credit card experience preferred).
At least 5 years of experience in data analysis using programs such as Python, SQL, SAS, R.
At least 3 years of experience in using data visualization tool such as PowerBI, Tableau.
Highly proficient with Microsoft office applications - advanced Excel (knowledge of macros-VBA and pivot tables).
Analytical mindset with the ability to effectively communicate, in both written and verbal form, findings and ideas to individuals and groups.
Self-starter, able to manage and prioritize multiple complex tasks with minimum supervision and strong attention to detail.
Highly motivated individual with strong desire to learn, to identify process gaps or opportunity for improvement, and succeed in a challenging fast-paced environment.

Responsibilities

Design, implement and refine portfolio management strategies across credit card life cycle, focusing on collection, authorization.
Track and evaluate strategy performance metrics, identifying opportunities to mitigate risk and increase revenue.
Partner with technology team to test and deploy strategies in portfolio management system.
Leverage data analysis skills to provide actionable insights and recommendations to senior management.
Quantify the impact of the proposed strategies on key revenue and loss metrics.
Develop and maintain dashboards and visualizations to monitor collection composition changes and drive optimization through segmentation and treatment strategies.
Collaborate with Operations, Product and Technology teams to ensure strategic alignment and smooth execution.
Build and maintain reports to track delinquency and charge off trends at vintage and segment levels to assist with loss forecasting and portfolio insights.

Benefits

Competitive salary & annual bonus
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering
Company matching contributions to charities you support
Self-driven career development programs (E.g. MyPath program)
Rogers First: priority in applying to internal roles of interest
Homewood employee & family assistance program
Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
Low or no-cost fitness membership with access to virtual classes
Work for an organization committed to environmental protection
Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.