Senior Manager - Colleague Onboarding Product & Delivery

American ExpressNew York, NY
$103,750 - $174,750Hybrid

About The Position

This role plays a central part in delivering the transformation of New to Blue into a modern, connected onboarding journey. As Senior Manager, you are responsible for bringing the onboarding journey to life, translating the overall onboarding strategy into a clear, scalable, and connected journey across platforms, systems, and touchpoints. You will define how colleagues navigate onboarding in a way that is simple, intuitive, and aligned to their role and needs. You will bring together processes, systems, and content into a cohesive digital journey, ensuring onboarding feels joined up rather than fragmented. Working closely with product and technology teams, you will act as the primary business lead for the digital onboarding journey, shaping requirements and ensuring solutions deliver the intended outcomes. You will translate onboarding journeys and business needs into product features, epics, and user stories in partnership with product teams, ensuring clarity of requirements, acceptance criteria, and intended outcomes. You will actively partner in product planning cycles and forums (e.g., quarterly planning, backlog prioritisation), representing onboarding priorities and helping shape roadmaps in alignment with business goals. You will partner closely across HR and business units, as well as with teams leading facilitated activation and learning, to ensure all elements of onboarding come together into a seamless end-to-end journey. Reporting to the Director, New to Blue, you will lead a team and drive delivery across multiple workstreams, balancing pace, quality, and stakeholder alignment.

Requirements

  • Experience in delivering transformation of onboarding into a modern, connected journey.
  • Ability to translate overall onboarding strategy into a clear, scalable, and connected journey across platforms, systems, and touchpoints.
  • Skill in defining how colleagues navigate onboarding in a simple, intuitive, and role-aligned manner.
  • Experience in bringing together processes, systems, and content into a cohesive digital journey.
  • Experience working closely with product and technology teams as a primary business lead for digital journeys.
  • Ability to shape requirements and ensure solutions deliver intended outcomes.
  • Experience translating onboarding journeys and business needs into product features, epics, and user stories.
  • Experience ensuring clarity of requirements, acceptance criteria, and intended outcomes.
  • Experience partnering in product planning cycles and forums.
  • Experience representing onboarding priorities and helping shape roadmaps.
  • Experience partnering across HR and business units.
  • Experience partnering with teams leading facilitated activation and learning.
  • Leadership experience, managing a team and driving delivery across multiple workstreams.

Responsibilities

  • Bringing the onboarding journey to life, translating the overall onboarding strategy into a clear, scalable, and connected journey across platforms, systems, and touchpoints.
  • Defining how colleagues navigate onboarding in a way that is simple, intuitive, and aligned to their role and needs.
  • Bringing together processes, systems, and content into a cohesive digital journey, ensuring onboarding feels joined up rather than fragmented.
  • Acting as the primary business lead for the digital onboarding journey, shaping requirements and ensuring solutions deliver the intended outcomes.
  • Translating onboarding journeys and business needs into product features, epics, and user stories in partnership with product teams, ensuring clarity of requirements, acceptance criteria, and intended outcomes.
  • Actively partnering in product planning cycles and forums (e.g., quarterly planning, backlog prioritisation), representing onboarding priorities and helping shape roadmaps in alignment with business goals.
  • Partnering closely across HR and business units, as well as with teams leading facilitated activation and learning, to ensure all elements of onboarding come together into a seamless end-to-end journey.
  • Leading a team and driving delivery across multiple workstreams, balancing pace, quality, and stakeholder alignment.

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service