Senior Manager, Collaboration and Digital Experience

Reworld Projects•Usa, NJ

15h•Hybrid

About The Position

The Sr. Manager, Collaboration & Digital Experience leads our collaboration, digital experience, and AI enablement programs, and oversees the technical team running Unified Communications, telephony, and mobility, and directly manages and leads 1 to 2 team members. This person will drive how employees use Microsoft 365, Copilot, and other AI tools day to day, and set the direction for company devices and endpoints. They'll also manage the team and vendors keeping our phones, conferencing, and mobile services running smoothly. The role requires some after-hours work and travel, and someone who's comfortable working with senior leaders across the business.

Requirements

Bachelor's degree in IT, Computer Science, or related field; advanced degree a plus.
10+ years in IT, with real depth in collaboration platforms, digital experience, and AI/automation.
Track record of driving AI/Copilot adoption and setting device strategy.
Comfortable managing UC, telephony, and mobility through a technical team, even without hands-on engineering experience in those areas.
Strong hands-on knowledge of Microsoft 365 (Teams, SharePoint, Exchange) and Copilot; familiar with Cisco UC and cloud UCaaS platforms.
Solid leadership, project management, and vendor management skills, and the ability to work well with executives.
Prior experience directly managing and developing team members (1 to 2 direct reports), including coaching, performance management, and career development.

Nice To Haves

Microsoft 365 - Teams, SharePoint, Exchange, Copilot
Digital adoption and employee experience frameworks, usage analytics
Device management and endpoint strategy (Intune or similar)
ITIL Foundation
General familiarity with Cisco UC, UCaaS (Teams Calling, WebEx, Zoom), and TEM
Some scripting/automation knowledge (PowerShell) and adoption frameworks
Awareness of governance, accessibility, and mobile security considerations

Responsibilities

Own the collaboration strategy for Teams, SharePoint, and messaging, making sure employees can communicate, find files, and share knowledge without friction.
Lead the migration off legacy file servers onto SharePoint - plan it, train users, and run adoption programs so the switch actually sticks.
Set the direction for how employees experience our digital workplace, from onboarding through daily tools.
Track adoption data and user feedback, and use it to keep improving the collaboration experience.
Build and own the AI and automation strategy for end users, including Copilot and workflow automation tools.
Roll AI tools out across the company and make sure people actually adopt and use them.
Put together training and communication plans that help AI adoption stick, and track whether it's working.
Keep an eye on new AI and automation tools and bring recommendations for where they fit in our workplace.
Set the strategy for company devices - laptops, mobile, endpoints - including lifecycle planning and refresh cycles.
Work with security and infrastructure on device provisioning, BYOD policy, and management standards.
Manage device spend and vendor relationships alongside procurement.
Help employees adopt new device capabilities through training and clear policy communication.
Set the overall direction for UC and telephony - VoIP, SIP trunking, Teams Direct Routing, Operator Connect, Cisco, WebEx Calling, and contact center integrations - carried out by the technical team.
Direct the team modernizing legacy POTS lines to “POTS in the Box.”
Make sure the UC team has disaster recovery, high availability, and capacity planning covered for voice and conferencing.
Oversee mobility operations - MDM/MAM, device lifecycle, and Telecom Expense Management - run by the technical team.
Make sure UC platforms stay integrated with collaboration tools and identity/security services.
Set governance, security, retention, and compliance policies across collaboration, digital experience, AI, UC, telephony, and mobility.
Work with Information Security and Risk to stay compliant with HIPAA, GDPR, and SOX.
Directly manage, mentor, and develop 1 to 2 direct reports across collaboration, digital experience, and AI, and provide day-to-day guidance, coaching, and performance management for them, while directing technical leads across UC, telephony, and mobility.
Manage vendor relationships, contracts, licensing, escalations, and roadmaps.
Keep incident, change, problem, and capacity management aligned to ITIL so we hit our SLAs.