Senior Manager, Cloud Implementation & Delivery (RapidScale)

Cox Communications • Raleigh, NC

3d • Hybrid

About The Position

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies. The Senior Manager, Cloud Implementation & Delivery is responsible for leading a team of engineers responsible for onboarding and implementing new customers into the RapidScale platform. This role owns the end-to-end delivery of customer implementations, ensuring projects are executed efficiently, meet architectural standards, and deliver a high-quality customer experience. This leader partners closely with Architecture, PMO, Sales, and Managed Services to ensure seamless execution from post-sale through steady-state operations. The role combines technical leadership, team management, and operational accountability to scale delivery excellence across a growing customer base.

Requirements

• Bachelor’s degree in a related discipline and 8+ years of experience in a related field OR a master’s degree with 6+ years of experience OR 12+ years of relevant professional experience
• 3+ years of experience leading or managing technical teams
• Strong background in cloud infrastructure, managed services, or enterprise IT environments
• Experience leading customer onboarding, migration, or implementation programs
• Proven ability to manage and deliver complex technical projects
• Strong stakeholder management and communication skills
• Experience working in cross-functional, matrixed environments
• Windows Server (2003–2022) and Active Directory
• Microsoft 365 and Azure AD
• Virtualization platforms (VMware, Hyper-V, Azure)
• Networking fundamentals (firewalls, switching, routing)
• Backup and disaster recovery solutions (Veeam, Zerto)
• Migration tools and methodologies (Carbonite, etc.)

Nice To Haves

• Experience in a Managed Service Provider (MSP) environment
• Experience with multi-tenant cloud platforms (VMware vCloud, hybrid cloud)
• Familiarity with automation and scripting (PowerShell, etc.)
• Experience with ITSM processes and service delivery frameworks

Responsibilities

• Own end-to-end delivery of Infrastructure as a Service (IaaS) implementations for new customers
• Ensure successful onboarding, migration, and transition into managed services
• Drive consistency, quality, and timeliness across all implementation engagements
• Partner with PMO to manage timelines, risks, and delivery milestones
• Act as escalation point for complex customer implementations and delivery challenges
• Lead, coach, and develop a team of Cloud Implementation Engineers
• Establish performance expectations, provide regular feedback, and support career growth
• Build a high-performing, accountable, and collaborative team culture
• Participate in hiring, onboarding, and ongoing team development
• Provide technical guidance across implementations involving: Active Directory, Windows Server, and core infrastructure services, VMware, Azure, and hybrid cloud environments
• Ensure adherence to architectural standards, best practices, and security requirements
• Oversee complex migrations and validate technical designs and execution approaches
• Ensure a high-quality customer experience throughout onboarding and implementation
• Engage with customers as needed on escalations, complex scenarios, and executive-level concerns
• Partner with Sales and Customer Success to ensure alignment on customer expectations and outcomes
• Drive standardization and scalability of implementation processes and methodologies
• Develop and maintain documentation, playbooks, and delivery frameworks
• Identify opportunities for automation and efficiency improvements across delivery
• Monitor key delivery metrics and continuously improve team performance
• Partner with Architecture, Security, Support, and Managed Services teams to ensure seamless transitions
• Ensure alignment between design, delivery, and ongoing operations
• Act as a bridge between technical execution and business outcomes

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
• seven paid holidays throughout the calendar year
• up to 160 hours of paid wellness annually for their own wellness or that of family members
• additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior