IGT Senior Manager, Clinical Applications- Remote (Midwest)

Philips•St. Louis, MO

1d•$116,250 - $193,000•Remote

About The Position

This role involves leading a team of clinical specialists in an assigned geography to deploy standard processes for customer education, escalation, service, and sales support across multiple modalities. The support extends from the pre-sales period through the product lifecycle, contributing to market share growth by retaining the installed base. The position is accountable for customer experience, revenue and cost targets, and operational metrics, requiring a balance of resources to ensure effective management of all functions.

Requirements

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience in a technical, clinical, customer success, professional services, or sales environment.
A minimum of 3+ years of leadership experience managing teams and customer-facing operations.
Proven leadership experience managing large-scale professional services, customer success, implementation, or project delivery organizations.
Demonstrated success leading multiple teams while delivering strategic business objectives in complex, customer-focused environments.
Strong program and project management expertise, including oversight of complex customer implementations, resource planning, risk management, and executive stakeholder communication.
Demonstrated ability to build and maintain executive customer relationships through proactive engagement, customer advocacy, and strategic issue resolution.
Proven success managing high-priority escalations while driving continuous improvement and customer satisfaction.
Strong operational, financial, and people leadership skills, including experience managing budgets, profitability, resource utilization, performance metrics, talent development, succession planning, and building high-performing teams.
Excellent communication and influencing skills with the ability to lead effectively across global, matrixed organizations.
Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Clinical position.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Must reside in or within commuting distance to Michigan, Indiana, Wisconsin, Illinois, Missouri, Ohio, Pennsylvania, Iowa, Kentucky and Minnesota.
Candidates must reside in a city within their territory that holds the majority of the customer base and be located near (within 1 hour drive) a major (non-regional) airport to be considered.

Nice To Haves

Experience collaborating across engineering, product management, commercial, and operations teams is highly preferred.

Responsibilities

Lead the execution of large-scale professional services and customer adoption programs, ensuring projects are delivered on time, within scope, and aligned with business objectives.
Oversee multiple project teams while managing resources, mitigating risks, and driving operational excellence across complex customer engagements.
Serve as the executive owner for high-impact customer projects by validating contractual, financial, and operational readiness before project launch.
Ensure successful delivery through strategic oversight, proactive governance, and effective cross-functional collaboration.
Develop and execute customer success strategies that drive adoption, satisfaction, retention, and long-term customer partnerships.
Lead the resolution of complex customer escalations while implementing continuous improvement initiatives that enhance the overall customer experience.
Partner closely with senior leadership, Product Management, R&D, Sales, Marketing, and Business Development to influence product strategy and deliver solutions that address evolving customer and market needs.
Leverage customer insights and success stories to strengthen market positioning and support business growth.
Drive operational excellence by establishing quality management standards, standardizing best practices, and continuously improving service delivery processes.
Manage financial performance through effective resource planning, cost management, and operational efficiency while ensuring profitable project execution.