About The Position

Infosys is seeking a Senior Manager Client Services to support a large portfolio of Insurance accounts. The Senior Manager-Client Services (SMCS) is responsible for all client interfaces within the assigned account scope. The SMCS works together with their manager (Group MCS) to build an account plan and direct client management activities based on the account plan.

Requirements

  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
  • 15+ years of experience, with strong consulting and industry solutions experience
  • Knowledge of the insurance industry specific go-to-market solutions
  • Good understanding of the Guidewire solutions and insurance industry specific business issues and drivers
  • Hands-on experience with vertical service offering creation, proposal creation and leading proposal presentations
  • Strong leadership, interpersonal, communication and presentation skills
  • Wide variety of IT and business consulting engagement experience within a Global Delivery model
  • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Nice To Haves

  • MBA degree or foreign equivalent and 15+ years of experience
  • Knowledge of industry specific go-to-market solutions for Guidewire and Insurance domain
  • Strong understanding of industry specific business issues and drivers
  • Experience running large multi-location consulting engagement teams
  • Track record as an Account Manager in a rapidly growing client relationship
  • Experience managing $50mm++ portfolio consisting of multiple accounts
  • Able to travel as needed

Responsibilities

  • Assess industry trends, customer needs and Infosys capabilities to identify vertical solutions/offerings for consumer product customers
  • Client relationship management and business development: manage client relationships, build a portfolio up to $50M++
  • Develop and present solutions and roadmap for service offerings
  • Collaborate with relevant units to develop and launch the solutions/offerings
  • Collaborate with sales and account teams in launching the solutions/offerings
  • Orchestrate the pre-sales and sales process to close deals
  • Provide oversight during implementation and plough back learning to improve the solutions/offerings

Benefits

  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off
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