Senior Manager - Client Services, D365 CE

Argano

51d

About The Position

If you thrive on being the go-to partner clients trust when things get complex, and you love leading teams to solve high-impact business challenges, this is your opportunity.

As Senior Manager of Client Services, you’ll lead a portfolio of clients across Canada, Mexico, and other global locations, ensuring their operational systems stay healthy, optimized, and ready for what’s next. You’ll work with clients solving day-to-day challenges, leading continuous improvement projects, and being the partner they call when they need to "save the day."

You’ll work with multi-disciplinary, cross-border teams in a fractionally dedicated model—no two days are ever the same. You’ll build strong relationships, influence roadmaps, and make an impact that truly helps our clients run their businesses better. This is a great fit for someone who loves problem-solving, client interaction, and leadership without the heavy travel of traditional consulting roles.

Requirements

• 7+ years of experience in Client Services, or Managed Services
• Proven expertise in Microsoft Dynamics 365 Customer Engagement (CE) solutions including Sales, Customer Service, Field Service, Customer Insights - Journeys, and Power Platform
• Experience managing complex client accounts, projects, or support engagements in a Microsoft Dynamics 365 environment
• Leadership experience guiding teams in a matrixed or global environment
• Strong communication and client relationship skills, including executive-level engagement
• Ability to balance multiple priorities while maintaining quality and client satisfaction
• Bachelor's degree in Business, Computer Science, Engineering, or related field

Nice To Haves

• Master’s preferred but not required

Responsibilities

• Lead a Portfolio of Clients: Oversee multiple client relationships, managing delivery of post-go-live support, enhancements, and optimization services
• Problem Solve in Real Time: Tackle high-impact, day-to-day operational challenges, ensuring client satisfaction and operational continuity
• Drive Client Success: Influence client roadmaps, recommend improvements, and identify growth opportunities within your accounts.
• Team Leadership: Lead and mentor a team of functional and technical consultants, fostering continuous development and collaboration across Canada, Mexico, and other global locations
• Support Sales: Partner with the Sales team by providing strategic delivery insights during the sales process
• Ensure Process Excellence: Contribute to the definition and improvement of Client Services delivery processes, KPIs, and best practices
• Manage High-Risk Services: Confidently manage escalations, contract scope, and client communications at an executive level

Benefits

• Be a Trusted Dynamics 365 CE Leader: Apply your specialized knowledge to help clients optimize their Microsoft Dynamics 365 CE and Power Platform environments post-go-live
• Impact You Can See: Help clients protect their business continuity and continuously improve their systems
• Work-Life Balance: Set client schedules and minimal travel makes this ideal for professionals balancing family and career
• Collaboration Across Borders: Be part of a diverse, global team working across Canada, Mexico, and beyond
• Diverse Client Exposure: Support multiple clients across industries, ensuring no two days are the same
• Career Growth: Opportunity to shape delivery models, mentor talent, and expand your leadership footprint

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees