Senior Manager, Tech Client Services
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Role Purpose This role is accountable for defining, improving, and scaling the operating model that supports processes for monthly welcome season readiness, to include open enrollment links, content updates, personalization, and governs processes for member level web error submissions. The Senior Manager drives process rigor, automation, and proactive readiness, reducing operational risk, manual effort, and escalation-driven work while improving colleague engagement and sustainability. This position is primarily focused on people leadership and process improvement (the “how” work gets done), rather than serving as the subject matter expert for the underlying content or production work.
Requirements
- Proven experience leading complex, cross-functional operational initiatives.
- Demonstrated ability to redesign processes and drive automation at scale.
- Strong executive communication and data storytelling skills.
- Experience partnering with Product and Engineering organizations.
- Track record of developing leaders and improving team engagement through systems and clarity.
- 7+ years of overall work experience with a concentration in client facing, operational or technology enablement role(s)
- Bachelor’s degree required. Equivalent work experience is considered in lieu of degree.
Responsibilities
- Own and continuously improve operating processes to ensure predictable, repeatable, and scalable execution.
- Evaluate and establish improvements in work intake and workflows to reduce manual effort and rework.
- Identify and drive automation opportunities that eliminate recurring work and reduce operational burden.
- Develop and coach team members to strengthen ownership, decision-making, and resilience during peak periods.
- Improve colleague engagement by simplifying processes, clarifying ownership, and reducing ambiguity across teams.
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
