Senior Manager, Client Service

Alera Group•Berwyn, PA

22h•Hybrid

About The Position

At Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a Senior Manager, Client Service, you'll help build trusted client relationships, deliver exceptional service, and provide proactive guidance that helps clients confidently navigate an evolving risk landscape.

Requirements

Bachelor's degree in Business Administration, Marketing, Sales, or a related field, or equivalent professional experience.
10+ years of experience within the Commercial Lines insurance industry.
Demonstrated leadership experience managing and developing client service teams.
Strong communication, negotiation, relationship-building, and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment while maintaining exceptional client service standards.
Proficiency with Microsoft Office and agency management systems.
Active Property & Casualty Insurance License.
Ability to maintain all required licenses and continuing education requirements.

Nice To Haves

Experience with Applied Epic agency management system.
Experience leading Commercial Lines service operations within an insurance brokerage environment.
Strong knowledge of account management, renewals, marketing, claims coordination, and carrier relationships.
Proven success implementing operational efficiencies, process improvements, and scalable service models.
Professional designations such as CIC, CISR, CRM, CPCU, ARM, or similar.

Responsibilities

Lead, coach, and develop Commercial Lines Account Managers and Client Service Coordinators to achieve service, retention, and performance goals
Oversee departmental operations, establish clear expectations, and implement process improvements that enhance efficiency and client outcomes
Maintain strong client relationships by providing strategic account oversight and ensuring exceptional service delivery
Manage complex Commercial Property & Casualty accounts, serving as a primary point of contact and trusted insurance advisor
Collaborate with producers, claims resources, and internal teams to support account retention, cross-selling initiatives, and business growth
Oversee renewal and marketing activities, including submission preparation, proposal development, quotation review, and carrier negotiations
Monitor workloads, conduct team audits, and identify opportunities to improve service standards, productivity, and scalability
Promote a collaborative, high-performing culture through coaching, performance management, problem-solving, and effective communication