Senior Manager, Client Onboarding and Risk Management

RBC•Toronto, ON

2d•Onsite

About The Position

The Senior Manager, Client Onboarding and Risk Management will join a National Office business banking product team and will be accountable for the execution and delivery of Commercial Banking’s High Risk Client program. You will support the development of programs, policies and procedures as it relates to client onboarding and account opening for higher risk business clients. This will be an 18 month fixed-term contract position covering a maternity leave.

Requirements

University degree or equivalent experience
Proven ability to manage multiple initiatives simultaneously
Demonstrated business agility and problem-solving experience and proactive, analytical mindset

Nice To Haves

Experience & knowledge of AML risk and regulations
Professional demeanor and comfort with verbal and written communication to different groups within the organization and varying seniority levels, including front-line advisors and sales teams

Responsibilities

Manage the Business High Risk Client portfolio, including developing policies and processes around onboarding and maintenance/monitoring of High Risk Client types and segments.
Ensure the High Risk Client program is compliant with AML laws and regulations while minimizing the potential impact on our clients.
Lead and conduct client onboarding requests and remediation activities to ensure ongoing assessments of risk appetite and partnering with Enterprise AML on their HRC programs.
Provide general subject matter expertise and support day-to-day advisory and policy related requests in the G2-1 policy inbox.
Support audit and compliance reviews and action plans to address policy gaps, issues and opportunities
Work with internal groups to lower error rates, improve service levels, and increase reliability to continually improve Client Satisfaction levels
Accountable for dashboard reporting including tracking to SLAs for files decisioned (including approvals, declines and/or de-market) as well as highlighting trends and issues.
Support Director, BDA & Client Risk Management with day-to-day governance over G2 policy, any related special initiatives including emerging regulatory initiatives or in support of the broader Business Deposit Account & Operating Services goals and objectives as needed.