Client Onboarding Manager
About The Position
The Client Onboarding Manager serves as the primary point of accountability for the launch of project-based staffing services, leading projects from concept to execution to post-launch. This role partners closely with internal teams and healthcare clients to deliver exceptional service, achieve project objectives, and ensure operational excellence throughout the implementation of staffing services. The Client Onboarding Manager will lead cross-functional teams, manage stakeholder relationships, mitigate risks, and drive successful outcomes. Success in this role requires strong project execution, critical thinking, sound judgment, and the ability to influence stakeholders while navigating complex challenges and competing priorities. This position is based on-site in Windham, New Hampshire.
Requirements
- Bachelor's degree preferred, or an equivalent combination of education and experience.
- Minimum of 2 years of external client-facing experience with demonstrated success managing customer relationships and delivering exceptional service.
- Experience leading projects and driving results through cross-functional teams.
- Proven ability to influence and gain alignment across stakeholders while skillfully managing conflict, navigating complex conversations, and driving resolution.
- Exceptional communication and presentation skills with a proven ability to build strong, trusted relationships internally and externally.
- Strong critical-thinking, analytical, and problem-solving skills.
- Highly organized and able to manage multiple priorities in a fast-paced environment.
Responsibilities
- Act as the initial primary point of contact to manage and oversee staffing projects from kickoff to launch.
- Lead cross-functional project teams, driving accountability, stakeholder alignment, and achievement of key milestones.
- Serve as a trusted advisor to healthcare clients by providing strategic guidance and recommendations throughout the project lifecycle.
- Facilitate challenging conversations with clients, providers, and internal stakeholders to resolve issues, manage expectations, and maintain positive working relationships.
- Manage the tasks and implementation processes associated with project plans, timelines, deliverables, and success metrics to ensure project objectives are met.
- Manage critical deadlines to support successful project launches, including recruitment, credentialing, onboarding, and orientation milestones.
- Create and deliver client project materials, including implementation kick off decks, weekly status reports, operational handbooks, and quarterly business reviews (QBR).
- Communicate project progress, risks, milestones, and outcomes to clients, stakeholders, and leadership.
- Identify project risks, barriers, and challenges and develop effective solutions that support successful execution of the staffing project.
- Conduct post-implementation reviews and incorporate lessons learned to improve future project outcomes.
- Develop and maintain project best practices, success stories, and reference materials to support future implementations and business development efforts.
Benefits
- Quarterly company bonus incentives
- Clearly defined benchmarks for career progression
- Unlimited Paid Time Off
- Full medical, dental, and vision benefits--starting DAY 1!
- 401K matching program, fully vested
- Comprehensive new-hire training and ongoing learning opportunities
- Quarterly company meetings and social events
- State-of-the-art fitness facility and free fitness classes offered each week.
- Volunteer Time Off
- Opportunity to go on President's Club (all-expense paid trip for two!)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
