Manager, Client Onboarding & Implementation

Liberty Dental Plan Careers • , OK

1d • $130,000 - $144,000 • Remote

About The Position

Lead Transformational Client Onboarding and Implementation Success at Liberty Dental Plan. Are you a strategic leader who thrives on guiding teams, building scalable processes, and delivering exceptional client experiences? Liberty Dental Plan is seeking an experienced Manager, Implementation to lead client onboarding initiatives, oversee a high-performing implementation team, and drive operational excellence across our Market Operations function. About the Role As the Manager, Implementation, you will play a critical role in ensuring successful client onboarding, operational readiness, and continuous improvement of implementation processes. This position combines hands-on leadership of complex, high-visibility implementation projects with team management responsibilities, giving you the opportunity to directly influence client success while developing and leading a talented team. You will collaborate across multiple business functions to ensure seamless implementation delivery, proactively manage risks, and establish best practices that support long-term growth and scalability.

Requirements

• Bachelor's degree in Business, Project Management, Healthcare Administration, or a related field
• 6+ years of experience in implementation, project management, client onboarding, healthcare operations, or a related discipline
• 2+ years of people management or team leadership experience
• Proven experience leading implementation projects and managing multiple priorities simultaneously

Nice To Haves

• Professional certifications such as: Project Management Professional (PMP)
• Certified Associate in Project Management (CAPM)
• Six Sigma
• Certified Scrum Master (CSM)
• Advanced project and program management expertise
• Strong leadership, coaching, and team development skills
• Exceptional written and verbal communication abilities
• Experience designing and implementing project management frameworks, processes, and tools
• Proficiency with project management platforms, Microsoft Office Suite, and data analysis tools
• Understanding of implementation best practices and the client onboarding lifecycle
• Strong attention to detail with a focus on documentation quality and accuracy
• Ability to balance strategic initiatives with day-to-day operational execution
• Skilled at assessing challenges, resolving issues, and navigating high-pressure client situations

Responsibilities

• Lead and oversee client onboarding, implementation projects, and Market Operations initiatives
• Manage, coach, and develop team members responsible for implementation and client service delivery
• Directly manage strategic, complex, or high-priority implementation projects
• Establish, maintain, and improve implementation tools, templates, documentation, and processes
• Ensure consistent execution of implementation methodologies and best practices
• Monitor project portfolio performance, timelines, risks, and overall client experience
• Partner with cross-functional teams to ensure operational and data readiness for successful implementations
• Identify, mitigate, and escalate project risks, issues, and roadblocks when necessary
• Conduct post-implementation reviews and support smooth transitions to account management teams
• Drive process improvement initiatives that enhance efficiency, effectiveness, and scalability
• Support additional operational and business initiatives as needed

Benefits

• Comprehensive medical coverage through Anthem, with affordable premiums and multiple plan options - including an HDHP with HSA eligibility.
• 100% employer-paid dental insurance and low-cost vision coverage for employees and dependents.
• 401(k) retirement plan with immediate vesting, employer match, Roth option, and access to professional financial advice.
• Short-term disability and a variety of voluntary benefits, including accident, critical illness, and hospital indemnity insurance.
• Generous paid time off, including vacation and sick leave with rollover options, plus 10 paid company holidays and a wellness day.
• Company-paid life insurance
• Tuition reimbursement
• Employee perks program
• Flexible work options for eligible positions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager