Senior Manager, Client Experience
About The Position
The dna team at Weber Shandwick is seeking a Senior Manager with client experience and healthcare communications expertise to counsel clients across two large accounts. The role develops and executes strategic integrated communications and marketing programs, supports overall strategy, and advises healthcare clients. It calls for a conceptual thinker with strong organizational and prioritization skills. The ideal candidate has an agency background in healthcare communications, including experience with pharmaceutical products and/or above-brand and disease education programs, and an interest in the broader healthcare communications field. Experience managing social and digital workstreams and campaigns, regulatory and compliance challenges, and product launches across communications and marketing is a plus. The position coordinates multidisciplinary teams and manages client work, materials, regulatory submissions, schedules, staff development, and client budgets. The agency describes itself as a close-knit global organization with staff in 10 markets across four continents, offering visibility with senior management and opportunities for career growth. The position requires working in the office at least three days a week, subject to local law and any additional direction from the agency or manager.
Requirements
- 5–6 years of experience in the digital marketing industry, such as PR, digital, or an advertising agency, with a strong understanding of integrated strategies.
- 3+ years of team management experience leading small groups and projects.
- Bachelor’s degree.
- Experience in healthcare communications and/or pharmaceuticals.
- Experience launching a healthcare product or campaign with multichannel initiatives.
- Fluency with regulatory submission processes.
- Strong presentation skills, poise, and professionalism.
- Experience creating estimates, budgeting, and financial management.
- Self-starter who works well in a highly collaborative, multidisciplinary team.
Nice To Haves
- Experience managing social and digital workstreams and campaigns.
- Experience with regulatory and compliance challenges.
- Experience with product launches across communications and marketing.
- Experience working on pharmaceutical products and/or above-brand and disease education programs.
Responsibilities
- Manage client expectations and ensure quality standards, desired results, and budget requirements are met.
- Coordinate multidisciplinary teams, including digital, creative, strategy, medical, editorial, video production, and web development.
- Develop communications and marketing materials, including social media ads, banner ads, websites, brochures, congress materials, and other print and digital materials.
- Build relationships with clients and partner agencies and maintain status documents to keep stakeholders informed about workstreams.
- Manage regulatory submissions and consolidate feedback for implementation.
- Keep the extended team on schedule and ensure action items are completed.
- Identify junior staff training and development needs and provide opportunities to support their growth.
- Assist the leadership team with financial management of client budgets.
Benefits
- Career growth and advancement opportunities.
- Investment in employees through programs, policies, and events.
- Visibility with senior management and opportunities to shape a career path.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
