Senior Manager, Client Excellence, Global Consulting Services

Deloitte•Dayton, OH

About The Position

Deloitte Global is the engine of the Deloitte network, bringing professionals together across disciplines and borders to lead global initiatives and deliver strategic programs and services. Global Consulting Services professionals support Deloitte’s global businesses in Strategy, Risk & Transactions (SR&T) and Technology & Transformation (T&T), delivering purpose-driven services and solutions and a consistent “One Deloitte” experience worldwide. The Senior Manager owns the strategy and execution of GLCP support programming across Account Leadership, GLCP Development, Account Growth initiatives, and Performance Management. This role leads the Client Excellence team’s day-to-day operations and is accountable for its output. It oversees onboarding, succession planning, development offerings, performance management, program processes, reporting, communications, and integrated ways of working. The position analyzes Market, Client, and Account data to produce insights that inform leadership decisions and advance go-to-market priorities. The Senior Manager partners with GCS Industry Leaders, Member Firm Growth Leaders, broader GCS Growth leadership, GLCPs, and account teams. The role leads and develops onshore and offshore resources across geographies and time zones, while operating with substantial autonomy in setting priorities, allocating team capacity, directing execution, and resolving complex stakeholder issues. The position is available in 23 U.S. locations.

Requirements

Typically 12 or more years of relevant experience in client program management, communications, or PMO/reporting functions.
Bachelor’s degree in Business Administration, Communications, or a related field.
Demonstrated experience in team leadership, people management, coaching, and development.
Superior written and oral communication skills, including preparing materials for senior stakeholders and tailoring messaging to the audience.
Advanced stakeholder-management skills and credibility working across GCS pillars, senior leaders, GLCPs, and account teams.
Strong project and program management, PMO, reporting, and time-management capabilities, including independently managing multiple assignments under pressure.
Ability to operate autonomously, exercise judgment under uncertainty, and resolve ambiguous, high-stakes, deadline-driven issues with limited oversight.
Working knowledge of GLCP support programming across Account Leadership, GLCP Development, Account Growth initiatives, and Performance Management.
Mastery of Microsoft Office, including Excel, PowerPoint, and Word.
Comfort working in a global, matrixed, fast-paced environment with diverse stakeholder expectations.

Nice To Haves

An advanced degree.
Experience designing, developing, and implementing new processes or solutions.
Experience integrating previously distributed work into a coherent operating model.

Responsibilities

Own the strategy and execution of GLCP support programming across Account Leadership, GLCP Development, Account Growth initiatives, and Performance Management.
Set direction for and lead the day-to-day operations of the Client Excellence team, serving as the primary point of accountability for team output.
Lead execution of the GLCP onboarding program with Industry Leaders, including welcome calls, onboarding materials, briefing packs, and targeted development sessions.
Own and execute the GLCP succession planning process with GCS Industry Leaders, GLCSPs, and Member Firms to support leadership continuity across strategic accounts.
Design, refresh, and deliver GLCP development offerings to keep content, formats, and delivery approaches relevant to current needs.
Analyze and synthesize Market, Client, and Account data into actionable insights that inform leadership decisions and advance GTM priorities.
Own the GLCP performance management lifecycle, including expectations, goal setting, mid-year and year-end reviews, and consensus processes.
Lead and continuously improve program and PMO processes, reporting cadences, communications, and integrated ways of working across the four dimensions.
Partner with GCS Industry Leaders, GCS Member Firm Growth Leaders across SR&T and T&T, broader GCS Growth leadership, GLCPs, and account teams to align priorities and execution.
Lead and develop onshore and offshore resources, fostering collaboration across geographies and time zones and providing coaching, mentoring, and career development support.
Set priorities, direct execution, allocate team capacity, and resolve complex stakeholder issues with substantial autonomy and limited senior oversight.