Senior Manager Claims Business Solutions

Insurance Corporation of British Columbia•North Vancouver, BC

1d•Hybrid

About The Position

We’re looking for a strategic and forward-thinking Senior Manager, Claims Business Solutions, to lead the development of enterprise technology strategies and guide the evolution of our IT architecture. In this role you will support the full Claims lifecycle—from first notice of loss through to settlement—serving a diverse set of internal and external users in a complex, customer-facing environment. This is an opportunity to influence long-term technology direction, partner with senior leaders, and build high-performing teams that drive meaningful business outcomes.

Requirements

Minimum 12 years of experience delivering and operating enterprise applications aligned to business outcomes.
Solid experience leading enterprise architecture and IT teams (applications, infrastructure, security, and systems management).
Understanding of IT trends, best practices, and emerging technologies.
Strong business and technology partnership leadership in complex environments.
Experience with project management concepts and business process improvement.
Proven ability to build relationships and influence across technical and business teams.
Strategic thinking with a focus on execution, operational excellence, and continuous improvement.
Minimum 10 years of leadership background (building, developing, and engaging high-performing teams).
A degree and/or professional designation in a related field, along with significant relevant experience.

Responsibilities

Acts as the primary interface between ISD and Claims, aligning technology priorities with business strategy and operational needs.
Provides technology leadership to support Claims planning, decision-making, and transformation initiatives.
Represents the Claims perspective within ISD to ensure technology changes are practical, well-adopted, and minimize disruption.
Enables the delivery of business capabilities through effective use of technology and coordinated delivery practices.
Oversees the end-to-end delivery of Claims solutions, ensuring alignment with enterprise direction and business outcomes.
Drives prioritization across the Claims portfolio, balancing value, risk, and capacity.
Ensures reliable, efficient operation of Claims applications in a high-volume, 24/7 environment.
Supports a broad user base across the Claims lifecycle, maintaining service performance and responsiveness.
Drives continuous improvement of service quality, stability, and cost-effectiveness.
Leads and develops a high-performing team and manages key vendor relationships.
Ensures alignment with corporate strategy, governance practices, and enterprise standards.
Advances continuous improvement and modernization of Claims technology services.