Senior Manager, China eCommerce Partnerships.
About The Position
Happy Returns is seeking a Senior Manager, China eCommerce Partnerships to serve as the strategic lead for our Enterprise cross-border China eCommerce initiatives. This role sits on the Customer Success team and is responsible for driving alignment and execution across Marketing, Business Development, Customer Success, Onboarding, Operations, and Product to support business growth and deliver exceptional customer experience. This person will work directly with key retailers and 3PL partners based in China. They will build the operating model, communication cadence, escalation framework, and roadmap alignment needed to support and scale our cross-border business as more customers join the platform. This is a highly cross-functional role for someone who is equally comfortable building relationships, driving programs, solving operational issues, and creating structure in a fast-moving environment.
Requirements
- 5+ years of partner management, project management, customer success, business operations, or related cross-functional leadership experience
- Fluency in both Mandarin and English, with the ability to work effectively in both languages in professional settings
- Strong experience working in China eCommerce, cross-border commerce, or closely related digital marketplace environments
- Proven ability to work directly with China-based partners, customers, or platform teams
- Demonstrated success leading complex, cross-functional programs with multiple stakeholders
- Strong executive communication, relationship management, and stakeholder alignment skills
- Ability to create structure, define processes, and build scalable operating models in ambiguous environments
- Strong judgment, ownership, and follow-through
- Flexible schedule with the ability to support business needs across China and U.S. time zones as required
- Ability to travel domestically and internationally, including periodic travel to China, based on business needs and partner requirements
Nice To Haves
- MBA or other advanced business degree
- Experience living and working in China
- Deep understanding of business practices, communication norms, and relationship management in China
- Background in eCommerce, logistics, operations, customer success, or platform partnerships
Responsibilities
- Lead the end-to-end relationship and operating model for our newest China based customer, while supporting broader cross-border eCommerce initiatives and business growth opportunities.
- Act as the primary cross-functional program lead across marketing, business development, customer success, onboarding, operations, and product
- Build and maintain the operating playbook for this business, including relationship cadence, governance, escalation paths, communication flows, and internal accountability
- Partner directly with various partner roles (Leadership, Ops, day-to day etc.) based in China to drive alignment, resolve issues, and strengthen collaboration
- Identify and close process gaps across teams to improve execution, visibility, and customer outcomes
- Translate customer and partner needs into clear internal priorities and coordinate with product on roadmap alignment
- Develop scalable workflows and frameworks to support additional cross-border customers as the business grows
- Lead critical issue resolution and serve as the central point of coordination for escalations
- Ensure key stakeholders are informed, aligned, and moving against shared goals
- Support strategic planning and operational readiness for expansion within the China eCommerce ecosystem
Benefits
- EEO Statement
- Visa Sponsorship (Note: This role does not offer visa sponsorship. Candidates must be authorized to work in the U.S.)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
