Senior Manager, Chief of Staff

Capital One•McLean, VA

16d•$182,500 - $249,900•Onsite

About The Position

At Capital One, data and analytics are at the center of everything we do. Our innovation and passion for data has skyrocketed us to a Fortune 100 company and a leader in the world of data-driven decision making. And, across the company you’ll find data and AI embedded in every aspect of our business from how we make decisions to how we improve business outcomes to how we delight our customers. The Enterprise Data team is dedicated to maximizing the value of our data ecosystem, enabling real-time, intelligent experiences built upon a scalable and future-proof foundation. We are a highly collaborative, cross-functional organization. Our work involves harmonizing product, technology, design, risk, and other key partners to forge a modern data ecosystem. As the Senior Manager, Chief of Staff in the Enterprise Data product organization you will lead critical business, operational and associate experience initiatives, directly contributing to the success of the broader Enterprise Data Organization. This is a high-impact position that demands a blend of strategic thinking, expert communication, and operational excellence.

Requirements

Bachelors Degree or Military Experience
At least 5 years of experience in staff management and training
At least 5 years of experience in budget management
At least 7 years of experience in organizational development and performance
At least 7 years of experience in project or process management
A source of positive energy, inspiration, and motivation for the organization
A self-confident self-starter and strategic thinker
Able to build strong, trusted relationships and operate in an influential manner with executives to assist in driving the strategic agenda
An experienced operator, capable of decomposing a vision into goals and goals into execution plans
A multi-tasker, able to handle multiple priorities in parallel, and extremely well organized
Excellent communication, both written and verbal for executive audiences with the ability to effectively build out data-backed narratives
Excellent problem solving and influencing skills, including the ability to cut through noise and discern where the leverage is
Strong project and program management skills
Strong analytical rigor and the ability to effectively leverage AI and/or new tools to streamline and automate manual processes or workflows
Demonstrated ability to adapt to changing demands and situations

Nice To Haves

Bachelors Degree in Business, Finance or Organizational Development
10+ years of experience in Project or Process management
Experience managing visible projects which require the ability to manage interdisciplinary team members, remove obstacles and influence appropriately
8+ years of experience in Communications planning and development, including department communications, leadership team meetings, presentations, memos and reports
8+ years of experience in Staff management and training
8+ years of experience in Organizational development and performance

Responsibilities

Understand the organization’s strategy and vision, and establish routines and mechanisms to drive and track priorities and goals
Own and evolve the strategic Associate Experience roadmap for the eData organization, aligning cultural initiatives with overarching business goals
Support the communications and event strategy providing context to the team and key partners, helping with building presentations and crafting the messaging
Assist the leadership team with strategic planning including financial and resource planning in collaboration with key partners, including Finance, and HR.
Develop context to identify and surface needs and risks across initiatives, partner relationships, and org health (engagement, morale) before they escalate.
Lead high impact special projects critical to the organization priorities, emerging strategic intent or addressing key operational gaps