Senior Manager - Channel Expansion & Operations
About The Position
American Express Global Commercial Services (GCS) is a leading B2B solutions provider for businesses and corporations of all sizes. The Marketing Strategy & Content team is responsible for producing and informing compelling, insight-driven marketing that cohesively showcases the holistic value of American Express to business customers. We do this by deepening B2B brand engagement, enabling exceptional marketing, and delivering breakthrough go-to-market strategies. The Senior Manager, Channel Expansion & Operations is responsible for shaping the future channel strategy for the Amex Business brand by identifying, testing, and scaling innovative ways to reach and engage business customers. This role will lead a strategic agenda to uncover new opportunities across emerging platforms, partnerships, and content experiences that drive incremental awareness and consideration while informing the long-term evolution of our brand marketing strategy. Working cross-functionally with Brand, Content, Media, Enterprise Marketing, and Digital teams, this leader will champion innovation, translate insights into actionable growth opportunities, and help build scalable approaches for expanding our marketing footprint. This role will also oversee operational excellence across Amex Business social channels, ensuring efficient processes, governance and best practices that enable high-quality execution and support continued channel growth.
Requirements
- Experience in shaping channel strategy.
- Experience in identifying, testing, and scaling innovative ways to reach and engage customers.
- Experience in uncovering new opportunities across emerging platforms, partnerships, and content experiences.
- Experience in translating insights into actionable growth opportunities.
- Experience in building scalable approaches for expanding marketing footprint.
- Experience in overseeing operational excellence, efficient processes, governance, and best practices.
- Ability to work cross-functionally with Brand, Content, Media, Enterprise Marketing, and Digital teams.
Responsibilities
- Shaping the future channel strategy for the Amex Business brand by identifying, testing, and scaling innovative ways to reach and engage business customers.
- Leading a strategic agenda to uncover new opportunities across emerging platforms, partnerships, and content experiences that drive incremental awareness and consideration.
- Informing the long-term evolution of our brand marketing strategy.
- Championing innovation, translating insights into actionable growth opportunities, and helping build scalable approaches for expanding our marketing footprint.
- Overseeing operational excellence across Amex Business social channels, ensuring efficient processes, governance and best practices that enable high-quality execution and support continued channel growth.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
