Senior Manager, CAM Air Operations and Process Optimization

Royal Caribbean Cruises Ltd•Miami, FL

1d•Onsite

About The Position

Royal Caribbean Group is seeking a full-time Senior Manager, CAM Air Operations and Process Optimization to lead the global Crew Air operation. This role ensures safe, reliable, and efficient air travel support for shipboard employees across all Royal Caribbean Group brands. The position is based in Miami, Florida, and requires onsite presence. The Senior Manager will oversee Team Leads, Supervisors, Senior Analysts, Analysts, and Specialists in Miami and Manila, focusing on operational excellence, financial stewardship, service delivery, and continuous improvement. This role is crucial in transforming operations through automation and digital capabilities, partnering with CAM leadership to evolve processes, improve performance, and build a scalable operating model. The Senior Manager will translate business strategy into operational execution by leveraging analytics, cross-functional collaboration, process improvement, and leadership development to enhance cost efficiency, operational performance, workforce productivity, and the overall crew experience.

Requirements

Bachelor’s degree or equivalent experience in Business, Operations, Hospitality, Aviation, Travel, Supply Chain, or a related field.
Progressive leadership experience managing complex operational teams.
Strong analytical and problem-solving skills with the ability to interpret operational data and drive improvements.
Demonstrated experience leading leaders in a fast-paced operational environment.
Excellent communication, influencing, and stakeholder management skills.
Proven ability to lead through change and drive continuous improvement.

Nice To Haves

Experience in airline, travel, hospitality, logistics, or crew operations.
Experience supporting operational transformation, automation, or technology implementations.
Sabre GDS or equivalent Global Distribution System experience.
Lean Six Sigma, Process Excellence, or Continuous Improvement experience.
Bilingual (English/Spanish) preferred.

Responsibilities

Lead the day-to-day Crew Air operation, ensuring operational continuity and service excellence.
Monitor operational performance and ensure service levels and operational KPIs are consistently achieved.
Balance operational priorities while supporting shipboard readiness and business objectives.
Serve as the primary escalation point for operational issues requiring leadership support.
Ensure compliance with travel policies, operational standards, and regulatory requirements.
Monitor operational trends and recommend improvements that enhance efficiency, quality, and service delivery.
Partner with CAM leadership to improve operational performance across Cost, Operational Performance, Workforce Productivity, and Crew Experience.
Utilize data and analytics to identify root causes, trends, risks, and opportunities.
Foster a culture of continuous improvement by challenging existing processes and implementing sustainable solutions.
Establish meaningful operational reporting and performance reviews that support informed decision-making.
Partner with Technology, HRIS, Product, and external vendors to support automation initiatives and future system enhancements.
Represent operational requirements during technology implementations and process redesign efforts.
Support organizational adoption of new technologies and evolving operating models.
Identify opportunities to simplify workflows, reduce manual effort, and improve operational efficiency.
Partner with Finance and CAM leadership to monitor operational spending and identify cost optimization opportunities.
Support forecasting, financial planning, and operational budgeting activities.
Drive operational efficiencies while balancing financial performance with crew experience.
Ensure appropriate governance of airline agreements, refunds, debit memos, and operational controls.
Build collaborative partnerships across Scheduling, Crew Readiness, Hotels & Transportation, Procurement, Finance, Technology, HR, and Brand Operations.
Collaborate across departments to improve end-to-end crew movement and operational effectiveness.
Support enterprise initiatives by representing Crew Air operational requirements and identifying process improvements.
Lead, coach, and develop a high-performing leadership team.
Foster accountability, engagement, collaboration, and continuous learning.
Develop future leaders through coaching, succession planning, and ongoing development.
Encourage leaders to leverage data, critical thinking, and problem-solving to improve business outcomes.
Lead organizational change while maintaining employee engagement and operational stability.