Senior Manager, Business Unit Systems (Hybrid)

American Medical Association • Chicago, IL

6d • Hybrid

About The Position

The American Medical Association (AMA) is seeking a Senior Manager, Business Unit Systems for its Publishing team. This is a hybrid position based in Chicago, IL, requiring three days a week in the office. The role is responsible for managing the advertising technology ecosystem across multiple vendor and system partnerships to support revenue, growth, and strategic initiatives for the JAMA Network journals and products. The position functions as a hybrid Database Manager/Engineer, bridging data sources and systems, maintaining and enhancing the tech stack, and designing/implementing integrations for automation. This role involves leading direct reports to ensure effective operation of the technology ecosystem under continuous improvement principles and adhering to enterprise review and approval processes for technologies, collaborating with IT, OGC, and Risk Management to ensure alignment with enterprise architecture, security, and data and AI strategy.

Requirements

• Bachelor's degree preferred or equivalent work experience and HS diploma/equivalent education required, a Technology discipline preferred.
• 7+ years experience in revenue database administration, advertising/ media order entry systems, ad technology, revenue reporting, CRM, and working with multiple vendor-supported systems.
• Experience in people management required; able to attract and develop talent.
• Strong technical knowledge particularly in revenue focused databases and ad tech.
• Knowledge of publishing environments, particularly scientific/technical/medical a plus.
• Demonstrated ability to manage cross-functional relationships with vendors and internal stakeholders.
• Demonstrated ability to evaluate systems and recommend system upgrades and workflow improvements.
• Strong verbal and written communication skills are required.

Nice To Haves

• Knowledge of publishing environments, particularly scientific/technical/medical a plus.

Responsibilities

• Manage the Naviga platform and related advertising technology systems including upgrades, data interchanges, revenue reporting, and APIs.
• Work with staff to ensure all business needs and requirements are met pertaining to business models, rate implementation, data and audience segmentation, workflows, integrations, invoicing, and reporting.
• Train staff when necessary.
• Ensure supported systems and vendor activities comply with AMA security policies and support a wide array of end users: Naviga System Support (end user), Naviga Data Analysis (reporting) including data delivery that feeds the AMA’s financial system.
• Support new product implementations, technology consulting engagements, and technology assessments by serving as the technical lead for vendor partnerships and projects, including aligning revenue objectives with vendor functionality and performance.
• Employ continuous improvement principles with hands-on engineering, including leveraging AI tools, to provide a sound advertising technology ecosystem that supports revenue growth and high efficiency.
• Serve as lead in the AMA IT relationship and ensure that all organizational standards are met while advancing department needs requiring enterprise support.
• Keep abreast of technical, system, and advertising industry changes, advising Director on same.
• Maintain documentation on systems and procedures.
• Support Director with operational recommendations and technology initiatives supporting revenue reporting, order fulfillment, sales channels, online presence, and customer success.
• Prepare technical capital and operational budgets.
• Responsible for forecasting and then managing technology costs to budget, reducing expenditure where possible.
• Support Director as needed in RFPs and negotiations, including contract reviews.
• Lead, mentor, and provide management oversight for staff.
• Responsible for setting objectives, evaluating employee performance, and fostering a collaborative team environment.
• Responsible for developing staff knowledge and skills to support career development.
• May include other responsibilities as assigned.

Benefits

• We encourage and support professional development for our employees
• We are dedicated to social responsibility
• Employees are also eligible to participate in an incentive plan.
• To learn more about the American Medical Association’s benefits offerings, please click here.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree