Senior Manager, Business Unit Systems (Hybrid)

American Medical Association•Chicago, IL

7d•$119,074 - $157,855•Hybrid

About The Position

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health. At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve. We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you. We have an opportunity at our corporate offices in Chicago for a Senior Manager, Business Unit Systems (Hybrid) on our Publishing team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

Requirements

Bachelor's degree preferred or equivalent work experience and HS diploma/equivalent education required, a Technology discipline preferred.
7+ years experience in revenue database administration, advertising/ media order entry systems, ad technology, revenue reporting, CRM, and working with multiple vendor-supported systems.
Experience in people management required; able to attract and develop talent.
Strong technical knowledge particularly in revenue focused databases and ad tech.
Knowledge of publishing environments, particularly scientific/technical/medical a plus.
Demonstrated ability to manage cross-functional relationships with vendors and internal stakeholders.
Demonstrated ability to evaluate systems and recommend system upgrades and workflow improvements.
Strong verbal and written communication skills are required.

Nice To Haves

Knowledge of publishing environments, particularly scientific/technical/medical a plus.

Responsibilities

Manage the Naviga platform and related advertising technology systems including upgrades, data interchanges, revenue reporting, and APIs.
Work with staff to ensure all business needs and requirements are met pertaining to business models, rate implementation, data and audience segmentation, workflows, integrations, invoicing, and reporting.
Train staff when necessary.
Ensure supported systems and vendor activities comply with AMA security policies and support a wide array of end users: Naviga System Support (end user), Naviga Data Analysis (reporting) including data delivery that feeds the AMA’s financial system.
Support new product implementations, technology consulting engagements, and technology assessments by serving as the technical lead for vendor partnerships and projects, including aligning revenue objectives with vendor functionality and performance.
Employ continuous improvement principles with hands-on engineering, including leveraging AI tools, to provide a sound advertising technology ecosystem that supports revenue growth and high efficiency.
Serve as lead in the AMA IT relationship and ensure that all organizational standards are met while advancing department needs requiring enterprise support.
Keep abreast of technical, system, and advertising industry changes, advising Director on same.
Maintain documentation on systems and procedures.
Support Director with operational recommendations and technology initiatives supporting revenue reporting, order fulfillment, sales channels, online presence, and customer success.
Prepare technical capital and operational budgets.
Responsible for forecasting and managing technology costs to budget, reducing expenditure where possible.
Support Director as needed in RFPs and negotiations, including contract reviews.
Lead, mentor, and provide management oversight for staff.
Responsible for setting objectives, evaluating employee performance, and fostering a collaborative team environment.
Responsible for developing staff knowledge and skills to support career development.
May include other responsibilities as assigned.