Senior Manager, Business Transformation

Quest Diagnostics

2d•Hybrid

About The Position

This role is responsible for leading Lean Business Transformation by developing and deploying Lean Business System standards across the organization to improve operational performance. Drive operational process rigor in Patient Services, Logistics, Laboratories across regions/functions. Develop Lean project roadmaps to improve productivity and costs across operational business processes and sub-processes. Lead local teams and kaizen events in applying lean principles across multiple functions to transform the organization as a continuous improvement culture.

Requirements

7+ years of cross-functional roles including leadership experience directly applying Lean methodologies.
Experience implementing a Lean Business System in a well-established continuous improvement organization such as Toyota, Danaher, GE, Emerson.
Successfully managed project budgets.
Proven knowledge & experience applying Lean methodologies in transactional office environments and provides real Transactional Lean examples from industry (Financial, Commercial, Service, etc.).
Demonstrates Lean leadership at leading multiple Kaizen events to achieve operational results.
Ability to diagnose current business processes, then articulate and ideal target condition, using Lean/Kata coaching methods.
Prior successful experience applying transactional continuous flow using principles of Takt time, standard work, and single piece flow.
Ability to accurately assess business performance from a general manager’s perspective and provide insights for improvement.
Prioritize and self-manage multiple projects.
Exceptional communication skills with multiple levels of the organization.
Plans and leads communication planning and change management methods.
Bachelor’s degree or equivalent relevant experience.

Nice To Haves

Lean expertise working in a mature Lean org: Toyota Production System, Danaher Business System, Shingijutsu Kaizen.
Successfully led 25+ Kaizen team events of 5-days with proven impact to KPIs.
Led teams in adopting Daily Management Systems, Model Line implementation, Problem Solving Process (A3).
Industrial/Manufacturing Engineering Degree
Lean Six-Sigma Blackbelt certification, Shingijutsu Kaizen or equivalent from Toyota, Danaher, GE

Responsibilities

Lead creation and implementation of Lean Toolkit (Std Work, DMS, Problem Solving, Kaizen, VSM).
Be an expert at leading front-line teams at implementing DMS, Model Lines, Problem Solving, Kaizen events.
Leads multiple complex Lean projects thru all stages of charter, prework, implementation, and sustainment.
Engage with senior leadership and teams to adopt Lean Business System standards.
Drive cultural transformation by promoting problem solving and empowering employee ownership of their roles in continuous improvement.
Lead and coach teams in problem solving (PSP, A3, PDCA, 8-D, DIVE) to identify root causes with action plans and develop a sustaining culture of continuous improvement.
Provide and facilitate effective professional level training on Transactional Lean concepts using Adult learning principles.
Apply change management strategies to foster successful implementation of standard work.
Support IT system and AI improvements to simplify end-user workflows.
Ensure compliance with regulatory requirements as well as internal standards for safety, quality, and environmental sustainability.