Senior Manager, Business & Performance Management

RBC • Toronto, ON

6d • Hybrid

About The Position

The Senior Manager, Business & Performance Management, Transformation & Enterprise Operations (TEO), plays a critical role in running and improving management routines, enabling data-driven leadership decisions, and supporting TEO to deliver on strategic ambitions. The role will consult and advise on business performance improvement opportunities, including service levels, quality, efficiency, and resiliency. Collaborating closely with the TEO senior management team, operations centres, transformation teams, and reporting & insights teams, the individual will produce high-quality presentation materials that synthesize and present key qualitative and quantitative insights to senior audiences, including the Group Head of T&O. This role is a key member of the TEO Transformation Office (TTO) team, which is accountable for TEO strategy and communications, automation, business performance insights, and data and AI strategy. TEO is comprised of both vertical operations centres (Payments & Trade Operations, Cash Services, and Finance Shared Services) and horizontal transformation teams, TEO delivers on RBC’s Brand of trust by efficiently managing the movement of money and driving innovation to enable T&O.

Requirements

• 5+ years of business and performance management experience within RBC or in a similar setting, with demonstrated experience improving management systems and/or processes.
• Experience in Consulting (internal or external to RBC), or similar roles, including developing ‘trusted advisor’ relationships.
• Demonstrated ability to create and deliver executive-ready content: high-quality, clear, concise, and impactful content, with advanced proficiency in PowerPoint and strong expertise in visual storytelling.
• High level of business and financial acumen.
• Comfortable working in ambiguous situations, scoping out work efforts to bring clarity to work effort needed to achieve desired outcomes.
• Analytical rigour – able to break down complex problems, synthesize information and use data to inform decisions and strategy development.
• Project management and execution experience, especially in defining and executing deliverables in a small team, but with impact and influence across large stakeholder groups.
• Exceptional interpersonal skills and ability to develop and nurture strong relationships at every level of the organization, including managing complex stakeholder relationships.

Nice To Haves

• Experience developing Technology & Operations strategy, business process reengineering, and/or capacity/resource planning.
• Dashboard design and/or development experience, preferably with Tableau.
• MBA, or similar education.
• Experience with Agile ways of working, and tooling, including JIRA and Confluence.
• Working knowledge of RBC Project Management tools such as Planview and MIS.
• Experience in Enterprise Operations.

Responsibilities

• Support regular cadence of leadership discussions and reviews of the performance of operating centres.
• Produce Business Review Documents (BRDs) to support discussion and decisions with Group Heads and the Senior Management Team, informing tangible management actions.
• Partner with Operations Centres and Transformation teams across TEO to produce an integrated view of TEO performance with valuable insights for leadership.
• Conduct financial reviews including the App Dev capital investment project portfolio, headcount and resource optimization, and efficiency initiatives.
• Consult/advise on performance improvement opportunities across each line of business in TEO, including support for monthly Management Business Reviews (MBRs).
• Systematize the integration of data, information, and metrics to run management routines, including adoption of AI (leveraging RBC Assist Pro where possible), automation, tooling, and streamlining of processes.
• Define and report on priority programs across TEO Ops Centres, planning and implementing monthly agendas as part of management routines.
• Work closely with business leads across TEO to understand and refine their performance metrics, supporting the metric development process.
• Lead headcount governance processes in partnership with Finance to support reporting needs, including approval processes with SVP for all of TEO, efficiency target setting and realization, and making informed recommendations.
• Act as a strategic storyteller, providing consistency and simplicity in strategy alignment, priorities, metrics, and risk across a variety of audiences.
• Support additional business management responsibilities as needed, including contributing to special projects, operational coordination, and cross-functional initiatives.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in an agile, collaborative, progressive, and high-performing team.
• The opportunity to interface with senior level executives from many different parts of the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior