Senior Manager, Business Operations

Ibotta•Denver, CO

1d•$80,000 - $90,000•Hybrid

About The Position

Ibotta is seeking a Senior Manager, Business Operations to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. The Senior Manager, Business Operations is a key strategic leadership position dedicated to enhancing process efficiency and guiding a high-volume Operations team toward operational excellence. Serving as a vital partner across the business, you will spearhead essential projects and propel strategic initiatives. We are seeking an experienced, motivated, and forward-thinking leader to join our team. This position is located in Denver, Colorado as a hybrid position requiring 3 days in office (Tuesday, Wednesday, and Thursday). Candidates must live in the United States. Not based in Denver? We will offer a relocation bonus to help make your move to the Mile High City a smooth one.

Requirements

Associate's or Bachelor's Degree preferred
5 + years of internal operations experience, including 1+ year of people management preferred
Technical Skills: Ability to make inferences from a variety of data sources such as Salesforce and take appropriate action, experience with workflow management tools, lean six sigma certification is a plus
Ability to work nights, weekends and holidays as needed
Must be detail-oriented, organized, and driven with the ability to motivate a large team
Track record of leading scalable process improvements
Project management experience, excel at juggling multiple projects at once
Excellent interpersonal skills, particularly effective verbal and written communication
Ability to make judgment calls based on the needs of the business
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

lean six sigma certification is a plus

Responsibilities

Lead a team of Managers, Supervisors, Associates and/or Analysts who are responsible for the Operational tasks within Customer Operations including managing setup, QA, launch and supporting sales and account management activities across all verticals in both managed and self-service capacities.
Provide 1:1 coaching, performance management and professional development to all team members to achieve team and company goals
Foster and maintain a performance-driven team culture, driving continuous improvements with a focus on accuracy and efficiency, and advocating for AC resources and optimizations
Help drive and execute the team’s vision and OKRs
Help further define role expectations and career pathing for the team
Assist Business Operations Director in business case analysis and strategic planning to advocate for team resources
Oversee day-to-day management of Operations talent pipeline, budget, desk assignments, and agendas for team meetings including Weekly Standups and ad hoc meetings as needed
Oversee day-to-day management of launch volume including monitoring daily, weekly and monthly launch volume to recommend adjustments to staffing and assignments
Act as Operations stakeholder for company-wide initiatives, identifying needs and driving execution
Remove roadblocks, streamline communication and drive efficiencies between Operations and cross-functional teams across the organization
Partner within Customer Operations to ensure you have the data needed to effectively manage your team and to enhance internal offer set up new and continuous training
Effectively and skillfully manage organizational change including adopting and rolling out new processes and tools
Participate in an on-call rotation and provide coverage after hours as needed to support business-critical operations.
Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A good idea can come from anywhere.