Senior Manager, Business Operations
About The Position
At Carrum Health, we have built a unique marketplace for specialty care with unparalleled patient experience. Since 2014, we have been rewiring a fundamentally broken healthcare system. By connecting large employers directly with the nation's top-tier providers, our platform replaces a flawed fee-for-service model with one that actually works. If you are passionate about solving complex economic problems, driving systemic change in our healthcare system, and thriving in a people-first culture, we want you on our team. As a high-growth health tech company, we are seeking high-performing, exceptional talent to scale our platform and ensure that anyone in the country facing a specialty procedure has access to the life-changing Carrum benefit. Our marketplace creates massive value for all stakeholders: For Employers (Demand): Predictable, transparent pricing that slashes specialty care costs by up to 45% and eliminates waste. For Providers (Supply): Ability to gain market share while reducing administrative burden, empowering top-tier doctors to focus completely on delivering optimal care. For Members (Users): A life-changing benefit with dedicated concierges, VIP access to the nation's best specialists, and little-to-no out-of-pocket costs.
Requirements
- 5+ years of experience in strategy, growth, or operations, ideally in healthcare; MBA preferred
- Demonstrated first-principles problem-solving — you can take a vague, unstructured problem ("should we enter X market," "why is conversion dropping") and break it into a rigorous, testable framework without a playbook to follow
- Financial modeling fluency — you can build a model from scratch in Excel/Sheets (unit economics, ROI, sensitivity analysis) to support a strategic recommendation, not just read one someone else built
- Strong SQL or equivalent hands-on data skills — you pull and interpret your own data rather than waiting on analytics
- A track record of independent execution — you've taken an initiative from idea to shipped result with minimal oversight, managing your own cross-functional plan and timeline
- Excellent written and verbal communication — you can write the one-pager that gets an exec team aligned in one read
- Entrepreneurial and resourceful — you’re a problem solver.
- Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment.
- Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results.
Responsibilities
- Own growth initiatives end-to-end — from framing an ambiguous problem and building the business case, through execution, to measuring impact
- Build financial models to size opportunities, evaluate trade-offs, and make the case for (or against) new growth bets to leadership
- Lead cross-functional execution: set timelines, manage dependencies and budgets, and secure buy-in from Sales, Network, Partnerships, Tech, Finance, and Ops
- Design and monitor growth experiments, using funnel and engagement data to identify what's working and what to kill
- Partner with Product and Care teams to improve the patient experience
- Serve as a thought partner to leadership on new markets, adjacencies, and strategic bets.
Benefits
- Stock option plan and performance bonus for eligible employees
- Flexible schedules and remote work
- Chicago and San Francisco offices available as an option
- Flexible PTO, within reason
- Summer Fridays (sign off @ 1pm local time)
- 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day
- Annual holiday shutdown in December
- Paid parental leave
- Health, vision, and dental insurance
- Employee Assistance Programs (EAP)
- 401K retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
