(USA) Senior Manager, Business Operations eCommerce
About The Position
The Senior Manager, Business Operations eCommerce, leads cross-functional initiatives to optimize operational performance and drive strategic growth. This role leverages advanced analytics and market insights to inform decision-making and enhance customer engagement. The position requires effective stakeholder management, project oversight, and the ability to influence business partners through clear, data-driven communication. By aligning business priorities with operational execution, the role ensures continuous improvement and supports scalable solutions that advance eCommerce objectives within a dynamic and evolving marketplace. The Seller Fulfilled Team empowers sellers of all sizes to succeed on Walmart Marketplace by delivering scalable, accessible fulfillment solutions. Focused on Assortment, Speed, Trust, Price, and AI Automation, the team drives seller growth and customer satisfaction. By leveraging stakeholder management, financial and customer analytics, and operational performance management, the team supports business operations that enhance marketplace value. Collaborating across functions, the team fosters innovation and efficiency to create a dynamic environment where sellers can expand their reach and contribute to a thriving marketplace benefiting all participants.
Requirements
- Proven expertise in business operations management with strong stakeholder engagement skills.
- Advanced proficiency in financial and customer analytics to inform strategic decisions.
- Demonstrated ability to lead cross-functional initiatives and influence business partners.
- Experience managing complex projects, aligning resources, timelines, and deliverables effectively.
- Strong communication skills, capable of presenting data-driven insights clearly and persuasively.
- Ability to develop and implement operational performance management strategies.
- Skilled in leveraging market and customer analysis to drive business growth and innovation.
- Commitment to continuous improvement and fostering a collaborative team environment.
- Bachelor's degree in information technology, computer science, or related area and 5 years’ experience in eCommerce merchandising, site operations, business management, or related area OR 7 years’ experience in eCommerce merchandising, site operations, business management, information technology, computer science or related area.
- 2 years’ supervisory experience.
Nice To Haves
- ECommerce Merchandising, Site Operations, Business Management, or related area, Master's degree in Information Technology, Computer Science, or related area
Responsibilities
- Lead cross-functional initiatives to drive business operations and enhance eCommerce performance using data-driven insights.
- Collaborate with stakeholders to develop and communicate strategic plans that align with organizational goals.
- Utilize financial and customer analytics to identify opportunities, assess risks, and inform decision-making.
- Manage project timelines, resources, and deliverables to ensure successful execution of business priorities.
- Influence and advise business partners through clear, fact-based communication and effective stakeholder engagement.
- Oversee operational performance management and implement continuous improvement strategies to optimize results.
- Manage mechanisms such as MBR, QBR, and Annual Operating Planning and LRP process for Seller Fulfilled Business.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
