Senior Manager, Business Operations and Performance

Centene Corporation•Remote-FL, MI

1d•$107,700 - $199,300

About The Position

The Senior Manager, Business Operations and Performance identifies, oversees, and manages business operations and strategies to ensure performance aligns with health plan, state, and organizational standards. The role develops and executes a multi-year performance roadmap, leads strategic planning, designs and implements initiatives, and oversees performance management with a focus on quality, operational excellence, and continuous improvement. The position defines performance standards, monitors production progress, prioritizes workflows, analyzes data from diverse sources, and delivers actionable reporting and insights. It initiates special projects to streamline processes, improve efficiency, productivity, and accuracy, and collaborates across teams to develop policies, procedures, and practices that optimize departmental operations. The role builds partnerships with health plans, BTS teams, and cross-functional business units; provides oversight for training programs and business processes as needed; and works with staff to define customer service-level expectations and improve quality, costs, and partner satisfaction. It is responsible for hiring, training, and developing high-performing teams. Other duties may be assigned, and the position must comply with all policies and standards. Applicants must be authorized to work in the U.S. without current or future employment-based visa sponsorship. Centene describes its work as supporting individuals, families, and communities by making healthcare more accessible and effective.

Requirements

Bachelor's degree in business or a related field, or equivalent experience.
At least 5 years of experience in organizational strategy, performance management, or a related area.
At least 3 years of management experience.
Authorization to work in the U.S. without the need for current or future employment-based visa sponsorship.

Nice To Haves

Demonstrated leadership experience, ideally managing people and leading complex, large-scale programs or multi-market implementations.
Medicaid contact center experience or clinical care management experience.
Strong knowledge of performance management, contractual obligations, state requirements, withholds, liquidated damages, and operational risk management.

Responsibilities

Develop and execute a multi-year performance roadmap to drive organizational success.
Lead strategic planning, design and implement key initiatives, and oversee performance management focused on quality, operational excellence, and continuous improvement.
Define performance standards, monitor production progress, and prioritize workflows to ensure compliance with state, federal, and organizational metrics and quality standards.
Analyze data from diverse sources to refine metrics measuring departmental effectiveness and communicate actionable insights through comprehensive reporting.
Initiate and manage special projects to streamline processes, increase efficiency and productivity, and improve accuracy.
Collaborate across teams to design, develop, and implement policies, procedures, and practices that optimize departmental operations.
Build and sustain partnerships with health plans, BTS teams, and cross-functional business units.
Provide oversight for training programs and business processes as needed.
Work with staff to identify internal and external customers and define service-level expectations.
Drive process improvements to enhance quality, reduce costs, and increase satisfaction among key partners.
Hire, train, and develop high-performing teams in support of organizational goals.
Perform other duties as assigned and comply with all policies and standards.