Senior Manager, Business Management - Onsite Ridgefield, NJ
About The Position
As a Senior Manager, Business Management at Thermo Fisher Scientific, you will contribute significantly to customer success and business growth across our network. You'll be responsible for managing strategic client relationships, ensuring effective customer onboarding, and optimizing business operations. This role combines strategic leadership with hands-on client relationship management, focusing on delivering exceptional customer experiences while maximizing business value. As part of a growing site you will also build out a team of Business Managers to manage a growing portfolio. Working closely with cross-functional teams, you'll oversee end-to-end customer engagement, from initial onboarding through ongoing account management. You'll enhance processes, implement standardized methodologies, and ensure operational excellence across all customer touchpoints. This position offers the opportunity to make a meaningful impact on both customer satisfaction and business growth while working with leading pharmaceutical and life sciences organizations.
Requirements
- Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in pharmaceutical industry, CDMO, or related field
- Strong customer relationship management and strategic account management expertise
- Demonstrated leadership ability in managing cross-functional teams and projects
- Advanced negotiation skills and experience with complex contract management
- Expertise in financial analysis, forecasting, and business planning
- Demonstrated success in improving processes and operational excellence
- Strong understanding of pharmaceutical manufacturing and GMP requirements
- Effective stakeholder management and executive-level communication
- Proficiency in CRM systems and business intelligence tools
- Ability to balance multiple priorities in a matrix organization
- Strong analytical and problem-solving capabilities
- Excellent project management and organizational skills
- Fluency in English required
Nice To Haves
- Preferred Fields of Study: Business Administration, Science, Chemistry, Biochemistry, Chemical Engineering
- Additional languages valuable
Responsibilities
- Managing strategic client relationships
- Ensuring effective customer onboarding
- Optimizing business operations
- Overseeing end-to-end customer engagement, from initial onboarding through ongoing account management
- Enhancing processes, implementing standardized methodologies, and ensuring operational excellence across all customer touchpoints
- Building out a team of Business Managers to manage a growing portfolio
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO)
- 10 paid holidays annually
- Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
- Accident and life insurance
- Short- and long-term disability
- Competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
