Senior Manager, Business Management and Initiatives

RBC • Toronto, ON

1d • CA$90,000 - CA$140,000 • Onsite

About The Position

We are seeking a Sr Manager, Business Management and Initiatives professional to serve as a critical support resource for the PH&N IC branch network. This role combines operational expertise and strategic thinking to drive business efficiency, support technology initiatives, and enhance operational excellence. You will play a pivotal role in standardizing best practices, enabling branch network operations, and delivering operational insights that inform key business decisions. Be the first point of contact for escalation and resolution of issues from the front office.

Requirements

• Solid knowledge of key systems including COB, MACS, Salesforce and similar platforms
• Above-average proficiency in Microsoft Office Suite (Excel, Access, Word, PowerPoint)
• Demonstrated ability to adopt and learn new policies and IT tools quickly
• Strong capability to design business and analytical solutions using various techniques and tools
• Experience in assessing key business processes from an operations perspective
• Proficiency in documenting processes using business process modeling tools
• Strong communication skills with ability to interpret and improve processes and procedures as well as build strong, strategic relationships with stakeholders across operations and business initiatives
• Expertise in conflict and issue resolution with ability to escalate appropriately
• Ability to identify, create, and track opportunities for building efficiencies
• Strong judgment and decision-making capabilities
• Experience managing complex matters of large scope and importance
• Capability to develop roadmaps for best practice evolution and continuous improvement

Nice To Haves

• 7-10+ years of experience in business analysis, operations, or related roles
• Demonstrated track record in leading organizational transformation or process improvement initiatives
• Experience in the financial services, banking, or wealth management sector
• Background in managing multiple concurrent projects with significant business impact

Responsibilities

• Be the first point of contact for front office teams to resolve client issues
• Document operational processes and procedures to capture and store internal controls
• Coordinate design phases for development projects, identifying and resolving issues
• Display strong judgment and knowledge of products, transactional flows, and front operations
• Liaise with RBC internal and external auditors on policy issues, interpretations, and improvements
• Provide business exceptions with risk mitigation and clear reasoning
• Develop overall communication and training strategies for project initiatives
• Guide teams to solve significant problems and develop recommendations for management
• Effectively communicate and build rapport with management, stakeholders, and team members
• Proactively share best practices with team members and the PH&N IC branch network
• Develop strong relationships with senior leaders across PH&N, RBC IT, Operations, Compliance, and Risk Management
• Embrace organizational change at individual and team levels

Benefits

• bonuses
• flexible benefits
• competitive compensation
• commissions
• stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed