Senior Manager, Business Intelligence

HSBC Global Services Limited • Buffalo, NY

1d

About The Position

This position sits within the Global Payment Solutions (GPS) Business Management, Revenue Management, and Product Delivery teams, providing advanced analytical support across GPS globally. GPS is seeking a Senior Manager, Business Intelligence to join the Data and Insights team, reporting to the Data and Insights Manager. The successful candidate will be a proactive, innovative thinker with a robust analytical background and proficiency in at least one programming language (e.g., BigQuery, SQL, Python, R). The role is primarily focused on delivering ad-hoc analytical projects, including data strategy, development, modelling, and segmentation, to drive informed decision-making and optimise business performance at a global level. The candidate will be instrumental in converting raw data into actionable business intelligence, enabling the organisation to anticipate trends, improve commercial outcomes, and surpass client expectations consistently across regions.

Requirements

• A combination of relevant experience and education, such as several years of progressive analytical experience and/or a Bachelor’s degree in business, data science, statistics, economics, finance, information systems, or operational research
• Advanced quantitative and analytical skills, including customer segmentation, statistical modelling, database marketing, and portfolio management, with a strong grasp of methodologies for optimizing and evaluating analytic solutions
• Technical proficiency in BigQuery, SQL, SAS, Python, R, or similar, with demonstrated ability to manipulate and analyze large datasets. Solid understanding of data integration and management processes is essential
• Strong problem-solving skills and the ability to collaborate effectively in a fast-paced environment with global stakeholders and competing priorities
• High-level conceptual and strategic thinking, with the ability to translate ideas into actionable plans and solutions
• Proven communication and influencing skills with executive management

Nice To Haves

• Experience with Google Cloud Platform (GCP) analytical tools (or equivalent) is highly desirable, including BigQuery for data warehousing, Data Studio for visualization and reporting, and Cloud AI tools for advanced analytics and machine learning. Ability to leverage GCP to enhance data workflows and implement scalable, data-driven solutions is expected

Responsibilities

• Deliver analytical support across multiple global customer, product, and channel initiatives, providing insights that inform strategy, optimise resources, and deliver best-in-class solutions across markets
• Contribute to, and potentially lead, initiatives to establish global analytical best practices, standards, and reusable assets (e.g., common KPI definitions, dashboards, code libraries, modelling approaches)
• Design, implement, monitor, and evaluate analytic solutions that generate significant financial value across regions, ensuring scalability and comparability of insights
• Assess statistical models and tools, including those for attrition, profitability, customer value, and price/rate sensitivity, ensuring they are fit-for-purpose across different market dynamics
• Manage analytic deliverables supporting global Operating Plans, performance management, and Product Pricing strategies, including regional roll-ups and executive level insights
• Champion a data-driven culture, embedding analytical insights into strategic decision-making and fostering a test-and-learn environment across GPS globally
• Engage with key stakeholders across GPS and CIB (Corporate and Institutional Banking) business functions globally, partnering with regional product, sales, coverage, and business management teams
• Collaborate with support areas such as Marketing, Operations, Finance, Risk, Legal, and Compliance to ensure insights and solutions are aligned to local requirements while meeting global governance expectations
• Translate complex analysis into clear, actionable recommendations for senior stakeholders across multiple time zones and stakeholder groups
• Support the Data and Insights Manager, as well as senior management, in delivering a high-quality, data-driven analytics function with global coverage and consistency
• Collaborate with GPS stakeholders to develop and implement advanced analytic solutions that drive financial outcomes and enhance customer experience across markets
• Promote a diverse and inclusive environment aligned with HSBC’s values, working effectively across cultures, geographies, and perspectives
• Support the development and monitoring of analytic solutions aligned with strategic objectives, leveraging modern data architectures and advanced analytics (Big Data, Machine Learning, AI) in a way that scales globally
• Produce and review required reports, KPIs, and programming logs, ensuring compliance with internal processes, data governance standards, and global control frameworks
• Conduct post-implementation reviews to refine future strategies and solutions, capturing lessons learned and enabling reuse across regions
• Identify risks (e.g., data quality, model risk, privacy, regulatory constraints, operational resilience) and develop mitigation plans in partnership with relevant global and regional stakeholders

Benefits

• tailored professional development opportunities
• competitive pay and benefits package
• robust Wellness Hub
• welcoming and inclusive work environment
• empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy
• generous matching gift program
• comprehensive program of immersive Sustainability and Climate Change Initiatives
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Senior