Senior Manager, Business Effectiveness

CIBC•Toronto, ON

7d•Hybrid

About The Position

You'll join the Personal and Business Banking team, a relationship-driven group dedicated to delivering value to stakeholders and helping clients realize their ambitions. As the Senior Manager, Business Effectiveness for Business Banking, you'll act as the voice of Business Banking, ensuring that products, services, and processes—particularly those related to deposits, payments, receivables, payables, and Anti-Money Laundering (AML)—are client-centric and operationally efficient. You'll partner closely with frontline teams, Product, Operations, Risk, AML, Compliance, and other stakeholders to ensure enterprise products and procedures support Business Banking growth and deliver a seamless client and employee experience. With a strong focus on regulatory compliance, you'll leverage your deep AML expertise to ensure client onboarding, account maintenance, and transaction processes meet all standards. Your role will evolve as business needs change, expanding to include new product families, initiatives, or process improvement opportunities. At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

Requirements

Strong Business Banking expertise.
Deep understanding of Business Banking products and services, including deposits, payments, and receivables.
AML specialist with practical knowledge of AML/ATF regulatory requirements and controls.
Ability to ensure compliance and operational efficiency.
Collaborator and influencer who drives results through collaboration across multiple business lines, influencing outcomes without direct authority.
Strategic thinker with exceptional analytical, problem-solving, and critical thinking skills to identify root causes and drive process improvements.
Effective communicator with strong written and verbal communication skills and the ability to translate complex requirements into clear, actionable guidance.
Values trust, teamwork, and accountability.

Responsibilities

Partner with Product and Operations to ensure Business Banking offerings meet client and frontline needs, and resolve gaps that create friction.
Serve as the subject matter expert, interpreting and operationalizing complex regulatory changes into practical, day-to-day processes.
Evaluate and enhance the end-to-end client and employee experience, conducting root-cause analyses and developing actionable solutions.
Act as a central liaison, representing Business Banking requirements in enterprise projects and supporting pilots, readiness planning, and training.
Ensure all processes align with AML, Fraud, Legal, Compliance, and Operational Risk requirements, and provide leadership teams with timely visibility into emerging risks.
Identify opportunities to simplify processes, reduce friction, and strengthen Business Banking’s competitive position.

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development