Senior Manager, Business Analyst & Scrum Master

Bristol Myers Squibb • Princeton, NJ

7d • $150,110 - $181,898

About The Position

The Senior Manager leads and supports delivery for the field sales force platform portfolio within Commercialization BI&T, including systems such as Veeva CRM, orchestration, territory management, call planning, and incentive compensation. The role owns delivery leadership for one or more Sales Systems programs, coordinating business analysis, Scrum, development, and vendor teams to ensure requirements, agile delivery, and platform governance produce timely, efficient, high-quality outcomes.

The Senior Manager partners with sales operations and field leadership to shape the platform roadmap, aligns cross-functional delivery teams, and removes obstacles that threaten program timelines. The role combines cross-functional program leadership and hands-on familiarity with field sales technology and commercial pharmaceutical processes—including territory alignment, call activity, sample management, and rep-facing tools—with strategic partnership and accountability to senior stakeholders.

The position oversees requirements strategy and quality, agile ceremonies and delivery practices, platform strategy and vendor engagement, stakeholder communications, continuous improvement, metrics, risk management, and reporting. It also includes direct people leadership, such as goal-setting, coaching, performance management, and input into hiring, promotion, and compensation decisions. A bachelor's degree in Business, Information Technology, Life Sciences, or a related field is required; an advanced degree is a plus. The role typically requires 10+ years of relevant business analysis, delivery, or IT experience.

Requirements

• Bachelor's degree in Business, Information Technology, Life Sciences, or a related field.
• Typically 10+ years of relevant business analysis, delivery, or IT experience.
• Demonstrated experience directly managing teams in a global or matrix environment.
• Specialized, hands-on experience with field sales force platforms, such as Veeva CRM, territory alignment, call planning, sample management, or incentive compensation systems.
• Proven experience as a Scrum Master or agile delivery lead, with the ability to establish and scale agile practices across a delivery team.
• Demonstrated people-leadership skills, including goal-setting, coaching, performance management, and meaningful input into hiring, promotion, and compensation decisions.
• Strong requirements elicitation, process mapping, and documentation experience, including BRDs, functional specifications, and user stories, and ability to guide and quality-check a team's output.
• Proficiency in Jira for backlog and sprint tracking.
• Excellent executive communication, influencing, and stakeholder-management skills, including the ability to act as lead business partner to senior sales operations and field leadership.
• Pharmaceutical commercialization experience, including direct exposure to field sales operations and supporting platforms.
• Ability to lead through ambiguity and competing priorities in a fast-paced PMO environment and occasionally influence at senior leadership level.

Nice To Haves

• Advanced degree.
• Experience with OnePlan or similar PPM tools.

Responsibilities

• Own the requirements strategy for field sales force platforms and oversee elicitation, documentation, and validation of business requirements led by the BA team.
• Ensure functional specifications, process maps, data mappings, and user stories are clear, traceable, and sprint-ready before entering delivery.
• Guide current- and future-state analysis of field sales workflows to identify gaps, inefficiencies, and platform enhancement opportunities.
• Ensure business requirements documentation is maintained and traceable from requirement through delivered feature.
• Oversee Scrum ceremonies and agile delivery practices across field sales platform teams, including stand-ups, sprint planning, sprint reviews, and retrospectives.
• Maintain oversight of Jira sprint boards and delivery tracking, ensuring stakeholders have visibility into initiative progress.
• Establish and refine practices for backlog grooming, prioritization, and sprint readiness.
• Maintain a strategic, cross-platform view of field sales technology and its support for representative and field leadership workflows.
• Partner with platform administrators and vendors to evaluate proposed changes for feasibility, downstream data impact, and field user experience.
• Define and drive the field sales platform roadmap, recommending improvements based on field feedback, usage data, and industry best practices.
• Serve as the primary accountable business partner to sales operations, field leadership, and commercial stakeholders on platform initiatives.
• Represent Commercialization BI&T in senior stakeholder discussions and align business, data, and technical teams around platform priorities.
• Provide structured updates to PMO leadership, sales operations, and senior management on requirements status, delivery progress, risks, and issues.
• Facilitate retrospectives and requirements reviews to improve business analysis and delivery execution.
• Establish and refine business analysis and platform delivery standards to improve efficiency and data quality.
• Own reporting on requirements delivery, platform adoption, and data quality metrics.
• Identify requirements gaps, data risks, and platform issues affecting field sales operations; develop mitigation plans and escalate urgent impacts.
• Prepare and present business analysis findings and delivery progress reports to PMO leadership, sales operations, and senior management.
• Lead teams in a global or matrix environment, including goal-setting, coaching, performance management, and meaningful input into hiring, promotion, and compensation decisions.

Benefits

• Comprehensive benefit plans, including wellbeing support, retirement and financial protection benefits, and medical, dental, vision, life, and disability insurance offerings, subject to plan terms and eligibility.
• Flexible Time Off (FTO) without a set accrual limit for eligible U.S.-based exempt employees, subject to manager approval.
• 11 paid company holidays each year.
• For eligible non-exempt employees, RayzeBio employees, and employees located in Puerto Rico: 160 hours of paid vacation annually for new hires, subject to manager approval, 11 paid company holidays, and 3 optional holidays.
• Depending on eligibility, paid sick leave, up to two paid volunteer days per year, summer hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs.
• Eligible employees may receive an annual Global Shutdown between Christmas Day and New Year's Day.
• Potential eligibility for discretionary incentive cash and stock opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior