Senior Manager, Business Analyst & Scrum Master
About The Position
The Senior Manager will lead and support delivery for the field sales force platform portfolio within Commercialization BI&T, including Veeva CRM, orchestration, territory management, call planning, and incentive compensation systems. The role owns delivery leadership for one or more Sales Systems programs, coordinating business analysis, Scrum, development, and vendor teams to ensure requirements, agile delivery, and platform governance produce timely, efficient, high-quality outcomes. The role partners with sales operations and field leadership to shape the platform roadmap, aligns cross-functional teams, and removes obstacles that threaten program timelines. It combines hands-on familiarity with field sales technology and commercial pharmaceutical processes—including territory alignment, call activity, sample management, and rep-facing tools—with strategic partnership and delivery leadership. Jira is used for backlog and delivery tracking. The Senior Manager oversees requirements strategy and quality, agile delivery practices, platform strategy, stakeholder relationships, continuous improvement, performance reporting, and risk management. The position includes direct people leadership and accountability for team performance and platform roadmap execution in a regulated, operational Commercialization BI&T environment.
Requirements
- Bachelor's degree in Business, Information Technology, Life Sciences, or a related field.
- Typically 10 or more years of relevant business analysis, delivery, or IT experience.
- Demonstrated experience directly managing teams in a global or matrix environment.
- Specialized, hands-on experience with field sales force platforms, such as Veeva CRM, territory alignment, call planning, sample management, or incentive compensation systems.
- Experience as a Scrum Master or agile delivery lead, including the ability to establish and scale agile practices across a delivery team.
- People-leadership skills, including goal-setting, coaching, performance management, and meaningful input into hiring, promotion, and compensation decisions.
- Strong requirements elicitation, process mapping, and documentation experience, including BRDs, functional specifications, and user stories; ability to guide and quality-check a team's work.
- Proficiency in Jira for backlog and sprint tracking.
- Excellent executive communication, influencing, and stakeholder-management skills, with the ability to partner with senior sales operations and field leadership.
- Pharmaceutical commercialization experience, including direct exposure to field sales operations and supporting platforms.
- Ability to lead through ambiguity and competing priorities in a fast-paced PMO environment and occasionally influence at senior leadership level.
Nice To Haves
- Advanced degree.
- Experience with OnePlan or similar PPM tools.
Responsibilities
- Own the requirements strategy for field sales force platforms and oversee the business analysis team's elicitation, documentation, and validation of requirements.
- Ensure functional specifications, process maps, data mappings, user stories, and other requirements documentation are clear, traceable, maintained, and ready for delivery.
- Guide current-state and future-state analysis of field sales workflows, identifying gaps, inefficiencies, and platform enhancement opportunities.
- Oversee Scrum ceremonies and agile delivery practices across field sales platform teams, ensuring consistent application of agile methodology.
- Maintain oversight of Jira sprint boards and delivery tracking, and provide stakeholders visibility into initiative progress.
- Establish and refine practices for backlog grooming, prioritization, and sprint readiness.
- Maintain a strategic cross-platform view of field sales technology and its support for representative and field leadership workflows.
- Partner with platform administrators and vendors, including Veeva and Salesforce, to evaluate proposed changes for feasibility, downstream data impact, and field user experience.
- Define and drive the field sales platform roadmap, recommending improvements based on field feedback, usage data, and industry best practices.
- Serve as the primary accountable partner to sales operations, field leadership, and commercial stakeholders for platform initiatives.
- Represent Commercialization BI&T in senior stakeholder discussions and align business, data, and technical teams on platform priorities.
- Provide structured updates to PMO leadership, sales operations, and senior management on requirements, delivery progress, risks, and issues.
- Facilitate retrospectives and requirements-review sessions to improve business analysis and delivery execution.
- Establish and refine standards for business analysis and field sales platform delivery to improve efficiency and data quality.
- Own reporting on requirements delivery, platform adoption, and data quality metrics for the field sales platform portfolio.
- Identify requirements gaps, data risks, and platform issues that could affect field sales operations; develop mitigation plans and escalate urgent risks.
- Prepare and present business analysis findings and delivery progress reports to PMO leadership, sales operations, and senior management.
- Lead and manage team performance, including goal-setting, coaching, performance management, and meaningful input into hiring, promotion, and compensation decisions.
Benefits
- Comprehensive benefits, including wellbeing support, retirement and financial protection benefits, and medical, dental, vision, life, and disability insurance offerings, subject to applicable plan terms and eligibility.
- Flexible Time Off (FTO) without a set accrual limit for eligible U.S.-based exempt employees, subject to manager approval.
- Eleven paid company holidays each year.
- Eligible employees may have paid sick leave, up to two paid volunteer days per year, summer-hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs.
- Eligible employees may participate in an annual Global Shutdown between Christmas Day and New Year's Day.
- Potential eligibility for additional discretionary incentive cash and stock opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
