Senior Manager Branch Technology (2 Year Contract)

Scotiabank•Toronto, ON

1d•Onsite

About The Position

The Senior Manager, Branch Technology Enablement contributes to the success of the Operational Enablement & Service Effectiveness team in the Canadian Banking Channel Performance division by leading the business delivery of technology that transforms the branch network and enables effortless experiences for clients and employees. This role owns end-to-end outcomes for foundational branch platforms and journeys—driving timely, high-quality, resilient delivery and strong operational readiness. Working in close partnership with Canadian Banking Technology, this leader translates business strategy into clear priorities, requirements, and executable plans, and ensures stakeholders understand what’s changing, why it matters, and how to be ready. Reporting to the Director, the role brings together delivery discipline, change leadership, and cross-functional alignment to realize measurable business impact.

Requirements

Undergraduate degree in Business, Technology, or a related field (or equivalent experience).
Understanding or experience of retail branch operations and frontline workflows, day-to-day operating rhythms (preferred) with an aptitude for technology.
8+ years of progressive experience leading complex initiatives or platforms in a matrixed environment (technology and business) with a strong understanding of translating benefits and value add to business stakeholders.
Strong written, verbal, and presentation skills, including the ability to prepare concise executive-level updates.
Analytical, solution-oriented problem solver mindset with sound judgment and a bias to action.
Highly organized—able to manage multiple priorities, timelines, and dependencies in a fast-paced environment.
Experience with delivery governance (scope, milestones, RAID) and operational readiness for business launches.
Proven ability to build and influence cross-functional partnerships (Technology, Operations, Real Estate, Procurement, Risk) and work with vendors as required.
Demonstrated ability to translate business needs into clear requirements/user stories and represent business interests through delivery.
Change management and communication planning experience as part of projects.
Self-starter who can work independently, adapt quickly, and deliver in deadline-driven situations.

Responsibilities

Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Partner with Canadian Banking Technology to define priorities and deliver resilient branch platforms and capabilities; serve as the business product owner for branch technology.
Drive execution of the branch modernization roadmap—translating strategy into delivery-ready requirements and maintaining tight feedback loops across engineering, infrastructure, and the business.
Lead business delivery across planning, testing, deployment, and stabilization to improve branch client and employee experiences.
Contribute to long-range strategy and partner with Procurement, Real Estate and Technology to address complex branch needs.
Have knowledge about the Bank’s Operational Readiness (OR) standards and process to ensure business needs are met.
Own delivery governance and reporting for the Business—define scope, milestones, and success measures; manage business resourcing and budgets with Technology; track progress and risks with Technology through effective forums.
Prepare and share executive-level reporting that clearly communicates delivery status, operational impacts, and realized benefits for clients and employees. Keep regional heads and management actively informed on plans and progress.
Lead communications and change enablement with change management partners—define positioning and key messages, conduct stakeholder analysis, and deliver readiness plans that drive adoption.
Provide business input to RFPs and vendor evaluations for branch technology solutions.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champion a high performance environment and contributes to an inclusive work environment.