Senior Manager, Box Consulting Strategy and Operations

Box•Redwood City, CA

7d•Hybrid

About The Position

Box (NYSE:BOX) is a leader in Intelligent Content Management, providing a platform that enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. Founded in 2005, Box simplifies work for leading global organizations and is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. The company's mission is to bring intelligence to content management and empower customers to transform workflows, especially with the integration of AI and enterprise content. Box is experiencing rapid growth as organizations globally rethink content management. Box is uniquely positioned as a leader in Intelligent Content Management to drive transformative change. The Professional Services organization is poised for substantial growth as enterprises seek sophisticated solutions for collaboration, workflow automation, AI-driven insights, and business transformation. The company is committed to scaling Box Consulting and is seeking an exceptional operations strategy leader to accelerate this growth trajectory. This role is at the intersection of strategy and execution, influencing how Box delivers value to customers through its services organization. The Senior Manager will partner closely with Consulting leadership, Finance, Revenue Operations, and other go-to-market teams to ensure the organization operates efficiently, profitably, and in alignment with company objectives. Leading a high-performing team responsible for forecasting, planning, reporting, and process optimization, this role serves as the operational backbone enabling the services business to scale effectively and deliver outstanding customer outcomes. The work will directly influence the planning, delivery, and expansion of the Professional Services business, driving operational excellence.

Requirements

8+ years of experience in Professional Services Operations, Business Operations, or Strategy roles, including 5+ years in a leadership or people management capacity
Strong strategic thinking and operational acumen, with the ability to design scalable processes and drive measurable impact
Proven experience managing forecasting, planning, and analytics within a high-growth technology or SaaS environment
Deep understanding of consulting or services financials including utilization, margin, revenue recognition (ASC‑606), and project profitability metrics
Skilled in data analysis and modeling, with advanced Excel and presentation capabilities (PowerPoint or Google Slides)
Deep familiarity with PSA solutions (e.g. Kantata/Certinia/OpenAir), CRM (Salesforce), and project management tools
Excellent communication and stakeholder management, strong stakeholder influence, and operating cadence ownership
Strong people leader who builds trust, empowers teams, and drives accountability
High ethical standards, with the ability to handle confidential information and act with integrity

Responsibilities

Partner with Box Consulting leadership to help set services strategy and operating model, as it ties to company priorities
Drive operational cadences across bookings, delivery, utilization, and revenue, ensuring alignment with company targets
Develop, analyze, and report on key KPIs related to pipeline, bookings, revenue, utilization, staffing, and project performance to support data-driven decision-making
Design and scale operational processes that increase efficiency, visibility, and accountability across project delivery, subcontracting, and capacity planning
Build and scale our Partner Services program with clear tiers, enablement plans, SLAs, and scorecards; implement separate partner P&L tracking and reporting
Run revenue forecasting and delivery performance management, driving weekly utilization and capacity governance targeting 70–80% billable, and enforcing disciplined month/quarter close practices
Enhance pipeline and forecasting rigor by overseeing pipeline management processes, ensuring data accuracy, and providing insights that identify growth opportunities and risks
Deliver comprehensive sales insights and analytics to senior leadership, enabling informed, data-driven strategic decisions that optimize sales performance
Lead end-to-end PSA (Kantata) transformation, including process and data model design, SFDC and ERP integrations, and organization-wide adoption and change management
Implement AI-accelerated operations using Box AI (Q&A, extract agents, Studio) to reduce manual work across for example, SOW creation, risk management, staffing, and QBR narrative development
Define the evolution and expansion of the Box Consulting Strategy and Operations team
Foster a high performing, continuous learning team culture through leadership, coaching and timely feedback to team members