Senior Manager, West-Southwest – Boutique Repair and Maintenance

CHANEL • Los Angeles, CA

10d • $92,400 - $125,000 • Hybrid

About The Position

CHANEL is seeking a Senior Manager, Boutique Repairs & Maintenance – West Coast Region to join our Facilities team. This role is responsible for overseeing boutique repair and maintenance operations across Southern California region and ensuring our boutiques consistently reflect CHANEL’s standards of excellence and operational integrity. In this role, you will own and elevate the performance of our boutique environment across the region - ensuring each space operates seamlessly, reflects the highest standards of the brand, and supports an exceptional client experience. You will play a key role in driving day-to-day repair and maintenance operations, managing vendor partnerships, and supporting boutique teams across Fashion, Watch & Fine Jewelry, Multi-brand Retail, and Ephemeral boutiques. This role interfaces closely with boutique leadership, vendors, and internal partners, and serves as a critical link between strategy and execution. Our ideal candidate brings 5+ years of facilities, construction-related, or retail operation experience and a passion for problem-solving, ownership, and maintaining best-in-class retail environments.

Requirements

• 5+ years of experience in facilities management, construction, or retail operations
• A collaborative approach with the ability to influence cross-functional partners
• Strong understanding of building systems (MEP) and construction drawings
• Proven ability to manage vendors, contractors, and multiple concurrent projects
• Excellent communication and organizational skills with a proactive, solutions-oriented mindset
• Ability to prioritize, troubleshoot, and execute under pressure
• Financial acumen with experience tracking budgets and processing invoices

Nice To Haves

• Experience working in a multi-site retail or hospitality environment preferred

Responsibilities

• Ensure boutiques consistently operate at the highest standard - safe, compliant, and visually aligned with brand expectations
• Drive seamless repair and maintenance operations across a multi-site retail portfolio
• Build and manage strong vendor partnerships to improve service quality, responsiveness, and cost efficiency
• Identify recurring issues and implement proactive maintenance strategies to improve long-term performance
• Support boutique teams by minimizing operational disruptions and enabling focus on client experience
• Contribute to budget transparency and financial tracking across assigned locations
• Support boutique openings, relocations, and enhancements through coordinated execution and vendor management
• Provide critical on-the-ground response for urgent facility issues, ensuring business continuity

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed