(USA) Senior Manager, Billing Operations - (Billing Strategy & Process Excellence)
About The Position
The Senior Manager, RCM – Billing Strategy & Process Excellence is a senior individual contributor responsible for shaping and driving strategic initiatives that strengthen Walmart Connect’s end-to-end billing and revenue operations. The Revenue Cycle Management (RCM) team integrates business, finance, products, and technology to oversee the complete order-to-cash process for Walmart Connect. It safeguards revenue and financial integrity, enhances billing accuracy, accelerates cash flow, and streamlines workflows through data-driven solutions and automation. The team collaborates across functions to drive process improvements and operational excellence in support of business growth and new product launches. The role offers an opportunity to influence how Walmart Connect’s billing and revenue infrastructure evolves as its advertising business grows. It provides exposure across advertising, Product, Engineering, Finance, and Operations, and the opportunity to influence major platforms and processes rather than manage one isolated function. It is suited to someone who enjoys working at the intersection of business strategy, technology, financial operations, and transformation.
Requirements
- At least 5 years of experience across Revenue Operations, Billing Operations, Program Management, Process Transformation, or related functions.
- Demonstrated experience leading complex, cross-functional programs from discovery through implementation.
- Strong understanding of Quote-to-Cash / Order-to-Cash processes, including billing, revenue recognition, reconciliation, collections, and financial controls.
- Strong analytical and financial acumen, with experience in reconciliation, variance analysis, KPI development, and business-impact assessment.
- Experience translating operational or business problems into clear business and technical requirements and partnering with Product and Engineering to implement solutions.
- Advanced-level expertise with Microsoft Office tools.
Nice To Haves
- Advertising, digital media, or retail media experience.
- Experience influencing Product and Engineering roadmaps.
- Experience with large-scale billing or financial-system transformations.
- Experience identifying and implementing AI or automation opportunities within operational workflows.
- Familiarity with BI and data tools such as SQL, Tableau, or Power BI.
Responsibilities
- Lead complex billing and process initiatives.
- Participate in Product and Engineering discovery and roadmap discussions.
- Identify upstream and downstream billing impacts.
- Translate operational pain points into requirements and business requirements documents (BRDs).
- Drive user acceptance testing (UAT) and billing readiness for launches.
- Track risks, dependencies, decisions, and escalations.
- Conduct root-cause analysis on recurring billing issues.
- Establish governance and RACI across initiatives.
- Partner with Finance and Controllership on financial and revenue impacts.
- Identify opportunities for scalable process improvement, AI, and automation.
Benefits
- Competitive pay.
- Performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave.
- Parental leave.
- Family care leave.
- Bereavement leave.
- Jury duty leave.
- Voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
- Live Better U Walmart-paid education benefit program, including tuition, books, and fees for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
