Senior Manager, Beyond Banking

BMO•Toronto, ON

4d•CA$94,600 - CA$176,000•Onsite

About The Position

The Senior Manager, Beyond Banking is responsible for identifying, developing, and managing strategic partnerships that extend the bank’s value proposition beyond traditional financial services for existing customers. This role focuses on delivering differentiated lifestyle benefits that deepen customer engagement, drive retention, and enhance overall customer value. By collaborating across internal teams and external partners, the successful candidate will build a curated ecosystem of offerings that meet evolving customer needs across key lifestyle categories (e.g., travel, wellness, retail, home, mobility).

Requirements

7–10+ years of experience in partnerships, business development, product management, or strategy (financial services experience preferred)
Proven track record of sourcing, structuring, and managing strategic partnerships
Strong commercial acumen, with experience building business cases and negotiating agreements
Experience designing customer-centric solutions, ideally in digital or ecosystem-based environments
Strong stakeholder management and influencing skills, including with senior leadership
Ability to navigate complex organizations and drive cross-functional execution

Responsibilities

Define and execute a Beyond Banking partnership strategy aligned to the bank’s broader value proposition and customer segments
Identify, evaluate, and prioritize partnership opportunities that deliver meaningful lifestyle benefits to existing customers
Build business cases, including customer impact, revenue potential, and strategic fit
Negotiate commercial terms and establish partnership frameworks with external vendors and ecosystem partners
Design integrated customer experiences that embed partner benefits into the bank’s digital and physical channels
Ensure partnerships are aligned to target customer needs and lifecycle moments
Collaborate with product, digital, and marketing teams to deliver seamless and compelling customer journeys
Lead ongoing relationship management with key partners, ensuring delivery against agreed outcomes and service levels
Monitor performance metrics (e.g., engagement, adoption, NPS, revenue contribution) and optimize partnerships accordingly
Manage governance, risk, and compliance considerations, working closely with legal, procurement, and risk teams
Track and report on partnership performance, including financial and customer KPIs
Identify opportunities to scale successful partnerships and sunset underperforming ones
Drive continuous improvement through testing, insights, and customer feedback
Act as a central connector across product, digital, marketing, analytics, and operations teams
Influence senior stakeholders and align cross-functional priorities to support delivery
Contribute to broader value proposition strategy and innovation roadmap