Senior Manager, Automation & Telecommunications Technology (Hybrid)
About The Position
Securian Financial is seeking an experienced technology leader to lead the Automation & Telecommunications Technology organization within our newly established Operations Technology area. Operations Technology brings together enterprise platforms that power customer service, business operations, workflow automation, intelligent automation, and telecommunications. The organization reflects how we are evolving our technology capabilities to better support our associates, customers, and business partners through modern, secure, and scalable technology platforms. This is an opportunity to help build a growing organization while influencing its future direction. As Senior Manager, you will shape engineering practices, operating models, technology strategy, and organizational culture while leading multiple engineering teams composed of Securian associates and strategic managed service partners. In partnership with Business Operations, Product Management, Enterprise Architecture, Cybersecurity, Infrastructure, and Enterprise Technology leaders, you will lead technology platforms that simplify business operations, improve customer and associate experiences, and create lasting business value.
Requirements
- Experience leading enterprise engineering organizations and developing technical leaders.
- Success leading enterprise platforms through strategy, engineering, operations, and modernization.
- Experience balancing operational excellence with strategic transformation.
- Strong executive communication, collaboration, and relationship building skills.
- Experience managing strategic technology vendors and managed service providers.
- Experience working within Agile or similar delivery frameworks.
- Experience supporting secure, resilient enterprise technology platforms.
Nice To Haves
- Experience with RingCentral, NICE CXone, or other enterprise telecommunications and contact center platforms.
- Experience with Pega or similar workflow automation platforms.
- Experience with UiPath or other intelligent automation platforms.
- Experience with AI enabled automation, intelligent document processing, workflow orchestration, or process mining.
- Experience in financial services or another highly regulated industry.
Responsibilities
- Lead and develop multiple engineering teams supporting enterprise telecommunications, contact center, workflow automation, and intelligent automation platforms.
- Build a culture centered on collaboration, accountability, continuous improvement, innovation, and professional development.
- Coach and develop engineering talent while building organizational capability for the future.
- Define platform strategy, engineering roadmaps, and long-term technology direction.
- Lead platform engineering, modernization, lifecycle management, and operational excellence.
- Ensure platforms remain secure, resilient, highly available, and compliant.
- Lead incident response, problem management, and continuous improvement initiatives that strengthen operational performance.
- Promote standardization, reusable platform capabilities, and engineering best practices across the enterprise.
- Partner closely with business leaders to identify opportunities that improve customer and associate experiences while simplifying business processes.
- Collaborate across Enterprise Technology to align platform strategy with enterprise architecture and technology priorities.
- Build strong relationships with strategic vendors and managed service providers to deliver consistent, high quality outcomes.
- Manage budgets, technology investments, contracts, and licensing while ensuring strong financial stewardship.
Benefits
- Paid time off
- Flexible leave programs (parental leave, caregiver leave, bereavement, military leave)
- Nine company paid holidays
- Company-funded pension plan
- 401(k) retirement plan with company contribution
- Medical, dental, and vision coverage from the first day of employment
- Volunteer paid time off
- Dollar-for-dollar matching gift program
- Associate Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
