Senior Manager, Audit Stakeholder Communications (900)

TD•Toronto, ON

10d•Onsite

About The Position

The Senior Manager, Audit Stakeholder Communications will oversee the execution of the Audit Division's global communications strategy, driving impactful, timely, and efficient communications and content to key stakeholders including the Bank's boards of directors, senior business management, and regulators, as well as for Audit leadership and the Division at large. This role involves leading a team that provides multi-channel strategic and tactical communications expertise in a high-visibility environment, requiring the ability to anticipate and respond to diverse audience needs and support high-level decision-making. The individual is responsible for ensuring division-wide adherence to communications standards and processes, particularly for board audit committee, senior management, and assurance results reporting. The successful candidate needs a commercially oriented, risk mitigation perspective, coupled with the ability to synthesize large data into effective messaging supporting the Audit Division's mandate. This individual will be a leader and trusted advisor, collaborating thoughtfully and serving as a key resource for all communications matters. The ideal candidate should have deep understanding and significant experience in the financial services industry, along with meaningful experience in developing and delivering high-impact communications to senior organizational audiences. The ability to lead a team in identifying high ROI opportunities, formulating practical solutions for continuous process improvements (focusing on simplicity and efficiency), and possessing superior written, verbal, presentation, and interpersonal communication skills are essential. Comfort and success in interacting and collaborating with senior leadership are crucial. A strong work ethic, ownership, exceptional organization, project, and time management skills are a must.

Requirements

10+ years of relevant experience, including people management
Undergraduate degree required
Leads with integrity, ownership, accountability and vision
Commitment to excellence and a "can do", collaborative attitude
Highly motivated self-starter, with a solutions-oriented mindset
Maintains professionalism and poise at all times, but especially in demanding, high visibility interactions
Deep understanding of the financial services industry
Meaningful understanding of effective communications principles and best practices
Ability to anticipate and deliver on the communications needs of all Audit stakeholders as well as those of Audit leadership
Superior managerial, project and time management skills
Ability to work on multiple concurrent projects and manage competing priorities
Ability to identify and implement strategic solutions
Ability to make business decisions based upon sound judgement
Superior verbal and written communications skills, including the ability to synthesize and articulate complex information in a clear, succinct and actionable manner
Superior interpersonal skills and influence, including demonstration of conflict resolution, negotiation, and relationship building skills with all levels of management
Proven proficiency in Microsoft Office Suite
Ability to lead a team that can identify high ROI opportunities as well as formulate and implement practical solutions to support continuous process improvements (with a keen eye toward simplicity and efficiency)
Fully comfortable and successful interacting and collaborating with senior leadership in achieving desired objectives
A strong work and ownership ethic
Exceptional organization, project and time management skills

Nice To Haves

Previous communications and/or audit experience is preferred
Relevant professional certifications is an asset

Responsibilities

Tactically execute the Audit Division's global communications strategy
Support real-time, insightful feedback to Audit leadership and Audit teams on the clarity and effectiveness of communications directed to various stakeholders, including boards of directors, senior business management, auditees and regulators
Ideate, create and deliver compelling multi-channel communications and content for all stakeholders, including intra-Division communications and content aimed at driving awareness of important organizational updates and as well as overall engagement
Deliver Division-wide communications-related training
Support the organization and prioritization of the Stakeholder Communications function's book of work
Manage and maintain the Audit's Division's inventory of communications templates and artifacts
Manage, maintain and serve as SME for the Audit Division's communications policies and procedures
Liaise with various internal and external partners, as necessary