Senior Manager, ATM & Device Management

Brink's Inc•Coppell, TX

2d•Onsite

About The Position

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. The Manager, ATM & Device Management is responsible for end-to-end field service delivery and maintenance operations across a defined market, ensuring ATMs and related devices are serviced on time, fixed right the first time, and maintained to meet performance and customer expectations. This role leads a distributed team of technicians and service leaders, overseeing daily dispatch operations, maintenance execution, inventory management, and performance tracking. The Manager is accountable for driving operational efficiency, reducing third-party reliance, controlling costs, and building scalable processes that improve uptime, service quality, and overall performance across the market.

Requirements

Bachelor’s degree in business, Operations, Engineering, or related field preferred
8+ years of experience in field service operations, maintenance, or technical service delivery
5-6+ years of leadership experience managing technicians or field service teams
Experience managing dispatch, field scheduling, and service delivery in a distributed environment

Responsibilities

Directly lead field technicians across the assigned Midwest market (Ohio, Michigan, Indiana, Kentucky, Pennsylvania), ensuring strong day-to-day execution and coverage
Oversee technician dispatching through the Brink’s system, ensuring jobs are assigned, completed, and closed accurately
Ensure proper call handling and closure discipline to support accurate billing and revenue capture
Coach, develop, and manage technician performance, including productivity, quality, and adherence to service standards
Maintain appropriate staffing, coverage, and performance across geographies
Ensure ATM and device maintenance is completed: On time, in line with SLAs, With a strong focus on first-time fix rates and minimizing repeat visits
Develop and continuously refine maintenance performance metrics (KPIs) to track productivity, quality, and service outcomes
Drive consistent execution of both First Line Maintenance (FLM) and Second Line Maintenance (SLM)
Directly manage District Service Manager(s) and Implementation Manager(s)
Ensure alignment across field service, implementation, and ongoing maintenance operations
Drive accountability for execution, issue resolution, and service performance across the team
Oversee parts inventory strategy and execution, including: Ensuring technician inventory levels are accurate and appropriately stocked, Managing used parts return processes and vendor requirements, Overseeing storage facilities and ensuring proper controls are in place, Minimize stockouts and excess inventory through effective planning and tracking
Own labor and expense budgets for field service operations, ensuring performance is delivered within financial targets
Identify opportunities to improve efficiency and reduce cost through process improvements and workforce optimization
Minimize reliance on third-party service providers by increasing internal capability and coverage
Lead development and execution of DRS-related maintenance capabilities, including: Site surveys, Device installations
Partner with implementation teams to ensure seamless transition from installation to ongoing maintenance
Drive expansion of ATM and device maintenance work performed by Brink’s U.S. armored messengers
Ensure teams have the necessary: Tools, parts, and supplies, Training to perform FLM activities
Implement training programs and performance tracking to build internal capability and improve quality
Deliver weekly, monthly, and quarterly reporting to leadership on: Service performance (SLA adherence, first-time fix, backlog, etc.), Cost performance, Operational risks and improvement plans
Identify trends and drive continuous improvement initiatives to enhance service delivery and customer experience
Establish clear performance targets and accountability across the team

Benefits

Build a Career with Purpose at Brink’s
For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions.
Today, we continue to evolve—powered by technology, driven by purpose, and united by values.
With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind.
At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most.
Our people are at the heart of everything we do.
We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact.
No matter which business area or country you are located, Brink’s offers a place to build a meaningful career.
Here, you’ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger.
We believe in doing what’s right, working together, and striving for excellence.
If you’re looking for a career that combines purpose with performance, Brink’s is the place for you.
Brink’s is proud to be an equal opportunity employer.
If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know we’re here to support you every step of the way.