Senior Manager, Area Operations - Last Mile

RXO•Orlando, FL

About The Position

The Senior Manager, Area Operations has P&L responsibility for an assigned area and oversees operations and continuous improvement at the area’s Last Mile Hubs (LMHs). This role leads Site Leaders, interacts with key customer contacts, works with sales to support business growth, and is accountable for operational efficiency and customer experience. The position also carries supervisory responsibilities, including interviewing, hiring, training, directing, and evaluating employees, as well as addressing complaints and resolving problems.

Requirements

At least 5 years of leadership experience in operations, delivery, distribution logistics, or facility/warehouse management.
Strong fluency with Windows applications and Microsoft Office programs, including MS Project, Word, Excel, PowerPoint, and Teams.
Effective organizational, leadership, and presentation skills.
Strong business focus and demonstrated ability to partner with management teams.
Exceptional aptitude for understanding and analyzing large amounts of data from multiple sources.

Nice To Haves

Bachelor’s degree in Business, Logistics, or a related field.
Strong business focus and demonstrated ability to partner with management teams and key stakeholders.
Proven leadership and collaboration skills, with the ability to supervise, coach, and influence employees.

Responsibilities

Drive operational excellence across the area in quality, operational efficiency, customer satisfaction, and financial performance.
Partner with operations excellence and leadership teams to advance continuous improvement across the business and its processes.
Oversee and achieve budgetary P&L goals and identify opportunities to exceed area financial expectations.
Set and track performance metrics and KPIs to support decisions and proactively manage financial performance.
Use metrics to inform decisions and ensure compliance.
Manage focus areas including claims, quality, safety, security, and employee engagement.
Review and audit site performance to ensure quality, service, safety, and security expectations are met.
Oversee monthly LMH site audits and create action plans to address engagement and site and facility conditions.
Ensure area LMH KPIs are met or exceeded, including VOC, inventory management, carrier compliance, and claims management.
Lead Site Leaders and promote accountability for operational efficiency, customer service, and contractor procurement.
Coach LMH teams and support their professional growth.
Work with the Learning and Development team to keep site training relevant and completions up to date.
Work with the national sales team to facilitate business growth.
Develop knowledge of the assigned area, including competitors and socioeconomic trends.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.