Senior Manager, Area Operations - Last Mile

RXO, Inc.•Orlando, FL

About The Position

The Senior Manager, Area Operations at RXO has P&L responsibility for an assigned area and manages operations and continuous improvement at the area's Last Mile Hubs (LMHs). The role leads Site Leaders, works with key customer contacts, and is accountable for operational efficiency and customer experience. It also partners with sales to grow business at regional LMHs. The position drives quality, operational efficiency, customer satisfaction, and financial performance across the area. It sets and monitors performance metrics and KPIs, manages budgetary P&L goals, and focuses on claims, quality, safety, security, and employee engagement. The Senior Manager reviews and audits site performance, oversees monthly LMH site audits, and develops action plans to bring engagement, site and facility conditions, and operational KPIs in line with organizational expectations. The role coaches and develops Site Leaders and LMH teams, works with Learning and Development to keep training relevant and current, and collaborates with the national sales team to identify growth opportunities. It also develops an understanding of the assigned area's competitors and socioeconomic trends. Supervisory duties include interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, and addressing complaints and problems.

Requirements

At least 5 years of leadership experience in operations, delivery, distribution logistics, or facility/warehouse management.
Strong fluency with Windows applications and Microsoft Office programs, including MS Project, Word, Excel, PowerPoint, and Teams.
Effective organizational, leadership, and presentation skills.
Strong business focus and demonstrated ability to partner with management teams.
Exceptional aptitude for understanding and analyzing large amounts of data from multiple sources.

Nice To Haves

Bachelor’s degree in Business, Logistics, or a related field.
Strong business focus and demonstrated ability to partner with management teams and key stakeholders.
Proven leadership and collaboration skills, including the ability to supervise, coach, and influence employees.

Responsibilities

Drive operational excellence through quality, operational efficiency, customer satisfaction, and financial performance.
Partner with operations excellence and leadership teams to advance continuous improvement across the business and its processes.
Oversee budgetary P&L goals and identify opportunities to exceed area financial performance expectations.
Set and track performance metrics and KPIs to inform decisions, manage financial expectations, and ensure compliance.
Manage claims, quality, safety, security, and engagement, and demonstrate accountability.
Review and audit site performance, oversee monthly LMH site audits, and create action plans addressing engagement and site and facility conditions.
Ensure area LMH KPIs are met or exceeded, including VOC, inventory management, carrier compliance, and claims management.
Lead Site Leaders and promote accountability for operational efficiency, customer service, and contractor procurement.
Coach and support the professional growth of LMH teams.
Partner with the Learning and Development team to keep site training relevant and completions up to date.
Work with the national sales team to facilitate business growth.
Develop understanding of the assigned area's competitors and socioeconomic trends.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.