Senior Manager, AI/ML Engineering

UnitedHealth Group•Schaumburg, IL

14h•$112,700 - $193,200•Remote

About The Position

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together. The Optum Technology Digital team is on a mission to disrupt the healthcare industry, transforming UHG into an industry-leading Consumer brand. We deliver hyper-personalized digital solutions that empower direct-to-consumer, digital-first experiences, educating, guiding, and empowering consumers to access the right care at the right time. Our mission is to revolutionize healthcare for patients and providers by delivering cutting-edge, personalized and conversational digital solutions. We’re Consumer Obsessed, ensuring they receive exceptional support throughout their healthcare journeys. As we drive this transformation, we're revolutionizing customer interactions with the healthcare system, leveraging AI, cloud computing, and other disruptive technologies to tackle complex challenges. Serving UnitedHealth Group's digital technology needs, the Consumer Engineering team impacts millions of lives through UnitedHealthcare & Optum. The Optum Technology Chief Digital Office (CDO) Leadership team is transforming Optum to be an industry-leading Consumer brand. We are on a journey towards delivering a best-in-the-industry consumer experience to our patients and providers by delivering personalized digital solutions that support our consumers throughout their healthcare journeys. This team is transforming to meet the moment – to begin radically altering the way our customers engage with the healthcare system using modern tech to solve some of the most complex problems experienced along the way. Serving all of UnitedHealth Group’s digital technology needs, the CDO team is responsible for driving outcomes across nearly 30 million+ human lives with UnitedHealthcare insurance, a number which puts UHC at the top of the pack as the largest managed care provider in the United States. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or related field
10+ years of experience in application architecture or technical leadership roles
Hands‑on experience with Amazon Connect, including digital routing, flows, and channel integrations
Solid understanding of GenAI concepts, LLMs, Lex V2, Bedrock models, and conversational AI architectures
Experience working with AWS services such as Lambda, API Gateway, DynamoDB, S3, CloudWatch, and Step Functions
Ability to translate business requirements into technical design documents and system configurations
Solid knowledge of microservices, REST APIs, event-driven architectures, and integration patterns
Experience building or integrating chatbots, AI agents, or digital CX flows
Solid understanding of scalability, performance tuning, latency optimization, and cloud security
Experience collaborating with cross‑functional teams including Product, QA, CRM, WFM, and Data Services

Nice To Haves

AWS or GenAI certifications
Experience with Agile/Scrum methodologies and technical grooming practices
Solid problem-solving and system analysis skills with attention to detail
Ability to manage multiple initiatives and provide architectural guidance to developers
Solid communication skills, capable of explaining technical concepts to non‑technical stakeholders

Responsibilities

Gather business requirements and translate them into system architecture, solution flows, and configuration specifications
Collaborate with Business Ops, WFM, Portal, Chatbot, CRM, Reporting, Data, QA, and Development teams to ensure end‑to‑end alignment
Design solution flows leveraging Lex V2, Bedrock models, Amazon AI Agents, orchestrator logic, Lambda, and DynamoDB
Architect digital routing, process flows, and integration points within Amazon Connect
Recommend optimal architecture patterns, reusable components, and model selection strategies across GenAI and Amazon Connect ecosystems
Ensure all functional and non‑functional requirements—scalability, performance, reliability, and security—are met
Create solution documents, sequence diagrams, integration specs, and configuration maps across interconnected systems
Conduct impact analysis, system dependency reviews, and technical feasibility assessments
Validate development outputs to ensure alignment with design, requirements, and enterprise architecture standards
Work closely with cross‑functional teams to address integration challenges across CRM, reporting, and data layers
Identify architecture gaps, risks, and dependencies early and propose mitigation strategies
Participate in Sprint planning, grooming, and technical refinement sessions
Ensure GenAI bots and workflows follow enterprise design principles and are production‑ready
Support UAT, SIT, and troubleshooting efforts with engineering, QA, and platform teams
Promote standardization, reusability, and continuous improvement across all Amazon Connect and GenAI implementations