Senior Manager, AI and Innovation Communications

Thomson Reuters • Toronto, ON

9d • Hybrid

About The Position

Thomson Reuters is building AI systems that transform how professionals work. This role is to help tell that story with precision, speed, and credibility. As Senior Manager of AI and Innovation Communications, you will be a key executor and contributor on a fast-moving team responsible for positioning Thomson Reuters as the global technology leader in AI for professionals. You will own significant workstreams end-to-end, from product launch communications to customer storytelling to executive content, while working closely with the Director to shape strategy and ensure consistent, high-quality output across channels. This role is designed for someone from the technology sector who understands how AI is reshaping industries and is genuinely curious about the technology itself. You are expected to engage closely with product and technology teams, ask the right questions, and develop a real command of what Thomson Reuters is building and why it matters. The ideal candidate is a strong writer, comfortable moving between tactical execution and strategic input, and understands how professionals evaluate and adopt technology.

Requirements

• Have 6–8+ years of experience in technology communications, with a strong preference for experience in B2B technology, SaaS, or enterprise software
• Have worked across multiple communications disciplines — product, customer, executive, and/or partnership communications
• Come from the technology sector and bring genuine intellectual curiosity about AI — you're someone who wants to understand the technology deeply, not just communicate about it at a surface level
• Have a solid and growing understanding of AI, machine learning, or emerging technologies, and can translate complex concepts into clear, credible narratives for professional audiences
• Are a strong, versatile writer who can move between a press release, a byline, and a briefing document without losing quality or speed
• Understand how enterprises and professionals evaluate and adopt technology, and can write credibly to that audience
• Have experience building or contributing to media relationships with technology and business press
• Are comfortable operating in a fast-moving, matrixed environment where priorities shift and ambiguity is the norm
• Have strong instincts for messaging and positioning, and can develop content that holds up to scrutiny
• Are excited about using AI tools in your own workflows to work smarter and move faster
• Have excellent written and verbal communication skills with strong attention to detail

Nice To Haves

• Experience working in a publicly traded company is a plus

Responsibilities

• Execute AI and innovation communications across product launches, customer stories, executive thought leadership, and partnership announcements
• Draft high-quality content across formats — press releases, blog posts, case studies, briefing documents, bylines, talking points, and sales-facing materials
• Translate AI product innovations into narratives relevant to professional audiences, with a focus on workflow transformation and business outcomes
• Work directly with product managers, engineers, and communications colleagues to develop a deep understanding of what's being built and find the story in it
• Support executive media preparation, including interview prep, briefing documents, and message development
• Build and maintain media relationships and support proactive and reactive media engagement
• Contribute to the development of repeatable playbooks and processes that help the team operate at scale and velocity
• Coordinate with marketing, product marketing, sales, and regional teams to keep messaging aligned
• Support issues management related to AI, including responsible AI messaging
• May manage one direct report or agency/contractor relationships

Benefits

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed