Senior Manager, Agile Practice Management
About The Position
CVS Health is seeking a Senior Manager, Agile Practice Management to lead and develop teams supporting the Star DDAT (Digital, Data, Analytics & Technology) Technology organization. The role drives effective delivery of technology initiatives that improve Star Ratings across multiple lines of business. The Senior Manager establishes and maintains best practices, coaches teams through change and ambiguity, and ensures strategic objectives are executed at team and workstream levels. The role partners with business and technology stakeholders to prioritize work, remove barriers, and achieve measurable, value-based outcomes. It monitors team performance using established metrics and fosters accountability, continuous improvement, and professional growth. The position manages a budget of $1M or more and directly leads 6–8 Agile Practice Leads, including Senior Manager-level Scrum Masters and Program Managers, while developing talent and building high-performing, future-ready teams.
Requirements
- 7–10+ years of professional experience in technology delivery, program management, or Agile delivery.
- 1–3+ years of experience directly managing and developing employees.
- Experience managing budgets of $1M or more.
- Strong communication and facilitation skills, including experience preparing and presenting materials to executive-level audiences.
- Experience leading complex technology initiatives, including planning, risk and dependency management, and stakeholder engagement.
- Demonstrated experience leading teams to deliver complex initiatives on time and within scope.
- Strong problem-solving and decision-making skills.
- Experience driving process improvement and organizational change.
- Demonstrated experience implementing and sustaining Agile practices across cross-functional teams.
- Experience working with multiple delivery methodologies, including Agile, SAFe, and Waterfall.
Nice To Haves
- Agile certification (e.g., CSM, RTE, SPC), PMP, or equivalent certification.
- Medicare, healthcare, or CMS Star Ratings experience.
- Bachelor’s degree preferred, or equivalent specialized training or relevant professional experience/qualification.
Responsibilities
- Lead delivery of multiple complex business process and technology initiatives aligned to Star Technology.
- Drive end-to-end execution, ensuring initiatives meet objectives and timelines and deliver measurable results supporting Star Ratings.
- Identify and resolve delivery risks, dependencies, and barriers that could affect successful execution.
- Use performance metrics and data to improve delivery, team effectiveness, and accountability for outcomes.
- Partner with business and technology leaders to translate strategic priorities into actionable plans and deliverables.
- Drive process improvements and root cause analysis to create sustainable, repeatable ways of working.
- Establish and reinforce Agile delivery best practices across teams.
- Lead, coach, and develop Agile Practice Leads, including Senior Manager-level Scrum Masters and Program Managers, building capability and supporting professional growth.
- Foster a high-performing culture focused on accountability, collaboration, and continuous improvement.
- Manage a budget of $1M or more and directly lead 6–8 Agile Practice Leads.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
- Eligible for a CVS Health bonus, commission, or short-term incentive program
- Includes an award target in the company’s equity award program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
