Senior Manager, Account Solutions Architecture Engaged
About The Position
Our Solutions Architecture team at Weights & Biases is a unique hybrid organization, combining the deep technical skills of Site Reliability Engineering with the consultative expertise of Solutions Architecture. We focus on ensuring customers can successfully deploy and operate W&B across cloud and on-prem environments while delivering a best-in-class experience that accelerates ML adoption at scale. The team is the last technical mile between a signed contract and a customer training models in production — and increasingly, the team that decides how fast that happens. As Manager / Senior Manager, Solutions Architecture, you'll lead the Solutions Architects who own our most complex customer deployments across AWS, GCP, Azure, and on-prem environments in [REGION]. This is a player-coach role: you'll keep your hands on the work — architecture reviews, critical escalations, the occasional deployment you run yourself — while building the team and the systems that scale past you. You'll own hiring and ramp in region, coverage across accounts and time zones, and the standard for how deployments get executed and documented. You'll be the technical escalation point for customer infrastructure failures and the person regional Sales and Field Engineering leadership come to when a deal turns on a technical outcome. And you'll convert recurring customer pain into roadmap input and reusable assets — reference architectures, runbooks, automation, and enablement your team delivers in the field.
Requirements
- 3+ years managing a customer-facing technical team (Solutions Architecture, SRE, TAM, professional services, or field engineering) with direct hiring and performance-management responsibility — 5+ years for Senior Manager
- 7+ years total hands-on infrastructure, platform, or SRE experience — 10+ for Senior Manager
- Demonstrated track record of systematically diagnosing and resolving production infrastructure issues in customer-owned environments
- Hands-on expertise with Docker, Kubernetes, and Helm charts, plus networking fundamentals (DNS, TLS, ingress, load balancing, proxies) and cloud-managed services (e.g., MySQL, object stores)
- Production experience with Infrastructure as Code, preferably Terraform
- Proficiency with at least one cloud platform (AWS, GCP, Azure); working knowledge of more than one is a plus
- Strong Linux/Unix command line experience
- Working proficiency in Python and familiarity with ML workflows or tooling
- Experience supporting both multi-tenant SaaS and customer-managed / on-prem deployments of the same product
- Demonstrated experience delivering technical workshops, demos, or enablement sessions to customer engineering teams
Nice To Haves
- Deep proficiency in Kubernetes design patterns, including Operators and CRDs
- Experience building a regional technical team from a small headcount into a durable function with defined coverage, on-call, and ramp
- Familiarity with data engineering and MLOps tooling (e.g., Ray, Kubeflow, Slurm, Airflow, SageMaker, Vertex AI)
- Experience with GPU infrastructure and distributed training workloads
- SaaS, web service, or distributed systems operations experience at scale
- Experience with air-gapped, sovereign, or regulated-industry deployments
Responsibilities
- Lead and grow a team of Solutions Architects covering [REGION], including hiring, onboarding, ramp plans, and performance management
- Stay hands-on in customer environments — architecture reviews, deployment escalations, and root-cause analysis on Kubernetes, networking, storage, and cloud infrastructure issues
- Own the regional coverage model: account assignment, on-call, escalation paths, and response expectations across time zones
- Partner with Sales Engineering, Field Engineering, and Support leadership on pre-sales technical validation, deployment planning, and post-sales adoption
- Drive leverage: turn repeat issues into reference architectures, Terraform and Helm assets, runbooks, and enablement content instead of repeat escalations
- Deliver and coach the team on technical workshops, demos, and customer enablement sessions
- Feed structured field evidence into Product and Engineering to influence roadmap and deployment tooling priorities
Benefits
- Medical, dental, and vision insurance - 100% paid for by CoreWeave
- Company-paid Life Insurance
- Voluntary supplemental life insurance
- Short and long-term disability insurance
- Flexible Spending Account
- Health Savings Account
- Tuition Reimbursement
- Ability to Participate in Employee Stock Purchase Program (ESPP)
- Mental Wellness Benefits through Spring Health
- Family-Forming support provided by Carrot
- Paid Parental Leave
- Flexible, full-service childcare support with Kinside
- 401(k) with a generous employer match
- Flexible PTO
- Catered lunch each day in our office and data center locations
- A casual work environment
- A work culture focused on innovative disruption
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
