Senior Manager, Solutions Architecture

TELUS Digital

2d • Hybrid

About The Position

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Enterprise Technology, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC, OR in a Work From Anywhere (Remote) capacity with travel to clients and TELUS Digital Solutions offices expected.
The Opportunity
As a Senior Manager, Solutions Architecture, you’ll provide architecture leadership in both pre-sale and implementation stages with our client and executive partners. You’ll leverage your software delivery experience and technical expertise to architect, plan, and initiate new projects. While working with a delivery team, you’ll support in-flight projects and implement our client partner’s vision. Senior Managers in Solutions Architecture bring their dynamic capabilities to a variety of scenarios, including speaking with prospective clients about our capabilities, leading architecture and discovery projects for new client initiatives, and collaborating with a delivery team to implement their vision. During downtime, our Solutions Architecture team acts as roving catalysts to support in-flight projects, with L&D time spent growing their technology expertise in a selected specialization (e.g., AWS).

Requirements

• Multi-platform familiarity, with expertise in one or more of the following: Front-end: Swift, Kotlin, Maui, React Native, React, Angular, Flutter, Typescript Backend: APIs (NodeJS, Spring, .NET, Python), Cloud (AWS, Azure, GCP), Data Services/Systems (SQL, NoSQL, Kafka) Content management systems, analytics platforms, and other 3rd party frameworks
• Experience delivering software in an agency/client-service environment
• Experience in having commercial conversations involving budgets and fees
• Experience with software estimation, work planning, and building project plans within time/cost constraints
• Ability to break down complex ideas to both technical and non-technical individuals
• You're excited to learn the principles of mobile software development
• Experience quickly iterating and refining a product vision with a client by offering multiple approach options
• Passion to apply modern processes that transform client organizations (e.g., continuous delivery, rapid iteration, and agile-inspired methodologies)
• Excellent verbal and written communication skills
• Ability to use repeatable frameworks and best practices to incorporate new technologies or concepts
• Appreciation for the wider client enterprise, beyond a single project or initiative
• Desire to expand an account to holistically service a client
• Equally comfortable working in pre-sale and post-sale environments
• An eye for detail and an ability to navigate ambiguity

Nice To Haves

• Experience with leading CCaaS technologies such as Amazon Connect, Zendesk CCaaS, Google CES, Five9, and Genesys CCaaS.
• Cloud Data Platforms: Experience with Databricks, Snowflake, or other major cloud data warehousing/lakehouse solutions.
• Cloud AI/ML Services: Proficiency with cloud-native AI/ML platforms (e.g., AWS Bedrock / Sagemaker, Azure ML, Google AI Platform/Vertex AI).
• Understanding of MLOps principles and tools for continuous integration/continuous delivery (CI/CD) of machine learning models.
• Familiarity with containerization (Docker) and orchestration (Kubernetes) for scalable deployments.

Responsibilities

• Presale: Lead scoping, technical design, and work planning during the presale process while speaking with prospective clients about our firm's engineering capabilities
• Delivery: Play the lead role in technical architecture and discovery projects, using consulting methods to refine the product and technical architecture of client projects
• Subject Matter Expertise: Owns a “technology vertical”, encompassing solution design, platform selection, implementation support, and thought leadership (e.g., AWS, Content Management Systems, hybrid mobile frameworks, etc.)
• Roving Catalyst: Enhance existing project teams with architectural account-level guidance or specific subject matter expertise

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed