Senior Manager - Account Review & Marketing Capabilities
About The Position
American Express Global Commercial Services (GCS) is a leading provider of payments for corporations and businesses of all sizes globally. The US SME segment is a significant growth opportunity and a key area of strategic focus. The US SME Managed Customer Marketing team deepens relationships with prospects and existing customers by offering powerful backing and financial support to Small & Middle Market businesses. We are seeking a strategic and execution-oriented leader to own and evolve the Account Review presentation, our most widely used and impactful client-facing asset across Account Development teams. This dynamic, data-enabled presentation is central to customer conversations and is designed to deliver tailored insights, product positioning, and performance narratives that drive deeper client engagement. This role represents a unique opportunity to innovate on a high-priority capability for both Marketing and the broader US SME organization. The Sr. Manager will define the vision and roadmap for the Account Review deck, lead the development of new content and data integrations, and scale adoption across teams. This leader will also oversee the underlying tooling and automation that powers the deck, ensuring a seamless, scalable, and best-in-class user experience. The Sr. Manager, Account Review & Marketing Capabilities will report to the Director of Sales Collateral Marketing and manage a Sr. Analyst responsible for execution and deployment. This role requires close partnership with Product, Technology, Data, Sales, Legal, and Compliance teams to deliver a best-in-class, insight-driven marketing and sales enablement asset.
Requirements
- Strategic and execution-oriented leadership.
- Experience in developing and managing client-facing assets.
- Ability to define vision and roadmap for a capability.
- Experience in content development and data integration.
- Skills in scaling adoption of tools or assets across teams.
- Experience overseeing tooling and automation.
- Strong partnership and collaboration skills with cross-functional teams (Product, Technology, Data, Sales, Legal, Compliance).
Responsibilities
- Own and evolve the Account Review presentation, a key client-facing asset.
- Define the vision and roadmap for the Account Review deck.
- Lead the development of new content and data integrations for the deck.
- Scale adoption of the Account Review deck across teams.
- Oversee the underlying tooling and automation that powers the deck.
- Ensure a seamless, scalable, and best-in-class user experience for the Account Review deck.
- Partner closely with Product, Technology, Data, Sales, Legal, and Compliance teams.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
