Senior Manager, Account Management

Finastra

8d•Hybrid

About The Position

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. Finastra is seeking a Senior Manager, Account Management to lead a team responsible for retaining, growing, and expanding strategic customer relationships across our Retail Lending portfolio. This is a leadership role focused on account growth, executive relationship management, and team development. You will serve as a player-coach, partnering closely with Account Managers, customers, Sales Leadership, and Product teams to drive customer outcomes and long-term business growth.

Requirements

Experience leading sales, account management, customer success, relationship management, or similar customer-facing teams.
Proven success managing strategic customer portfolios and driving retention and growth.
Banking, FinTech, lending, or broader financial services industry experience.
Ability to build credibility and influence executive and C-suite stakeholders.
Strong leadership, coaching, mentoring, and talent development skills.
Experience leading experienced professionals in a fast-paced, customer-focused environment.
Strong cross-functional collaboration and organizational influence skills.
Ability to balance customer needs, team priorities, and business objectives.
Applicants for this position must be located in AL, AR, FL, GA, KY, LA, MO, MS, NC, SC, TN.

Nice To Haves

Retail lending experience is preferred.
Experience with loan origination platforms, lending technology, or enterprise account management organizations serving financial institutions is a plus.

Responsibilities

Lead, coach, and develop a high-performing team of Account Managers.
Drive customer retention, account growth, and expansion strategies across a portfolio of financial institution clients.
Build and maintain trusted relationships with executive and C-suite stakeholders.
Support strategic account planning, forecasting, and business reviews.
Partner with Product teams to advocate for customer needs and provide market feedback.
Act as an escalation point for strategic customer engagements and complex issues.
Foster a culture of accountability, collaboration, and continuous development.
Align team priorities and resources to achieve business objectives and customer success outcomes.
Serve as a key leader within the Lending organization, helping shape customer growth strategies across the region.

Benefits

Unlimited vacation, subject to local regulations and business priorities.
Hybrid working arrangements.
Paid time off for voting, bereavement, and sick leave.
Confidential one‑to‑one support through our Employee Assistance Program.
Network of Wellbeing Champions and Gather Groups.
Monthly events and initiatives designed to help you thrive—inside and outside of work.
Medical, life and disability insurance.
Retirement plans.
Lifestyle, and other benefits.
Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
Inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra.
Access online learning and accredited courses through our Skills & Career Navigator tool.
Global recognition program, Finastra Celebrates.
Regular employee surveys that help shape our culture and ways of working.